Customer Service Manager

ANNA CZULOWSKI

** ******* ****** ?Colonia, NJ ***67 ?732-***-**** ?cell 732-***-****

?*********@*******.***

Print Specialist/Project Coordinator

Experienced Project Coordinator strong in achieving maximum profit and

efficiency through in depth knowledge of print production processes,

delivering 100% customer service satisfaction, relentless in exciding

customers' expectations to guarantee return business and generating new

revenues.

Computer, Technical and Customer Service Skills

V Exceptional customer service skills in retail and corporate

environment supported by knowledge of

Print Management Software: PrintersPlus, PrintSmith, File Maker

V Excellent verbal and written communication skills

V Problem resolution and trouble-shooting expertise.

V Expert level proficiency in Adobe Photoshop and QuarkXpress, Adobe

Illustrator

V Advanced computer knowledge in graphic design and production for

offset and digital printing

V Proficient in network of mixed platforms PC and MAC computers

Work Experience

09/2008-Present GK Photography Studio

Linden, NJ

Project and Administrative Coordinator for Commercial Photography Studio.

Responsible for all daily

functions: scheduling photo shoots, photo retouching and billing.

03/2006-09/2008 Print-Tech

Mountainside, NJ

Customer Service- Project Coordinator in a very busy mid-size Printing

Company specializing in offset printing, variable data digital printing,

hi-speed copy, mailing and fulfillment services, serving primarily to

corporate clients in pharmaceutical and financial markets. I managed all

aspects of print projects, following client's and agency's guidelines,

scheduled all resources for each job while managing changes and

facilitating communication with sales, production stuff and customers. I

demonstrated strong organizational, analytical and negotiating skills

daily when I coordinated and organized multiple priorities to meet exact

deadlines. My technical knowledge of the equipment, design requirements,

paper, and all other production factors allowed me to monitor effectively

all production stages and accomplish the lowest job recall/re-print

percentile. Daily tasks included:

V Estimating pricing for printing projects done in house or vendors in a

most efficient and profitable way

V Managing and monitoring projects, resolving any issues and problems

from order entry through production, quality control, shipping and

billing

V Communicating details of each order to production managers during

daily production meetings

V Working closely with house accounts and conducting sales and follow-up

calls.

03/2004-08/2005 PIP Printing

Livingston, NJ

Customer Service- Production Coordinator in Printing Company offering

offset printing, large format digital printing, color copy, and mailing

services. I managed multiple projects from order entry through design

recommendation, proofreading, color proofing, printing, shipping and

billing. I worked closely with clients and took charge of their printing

projects always ready to address their needs, concerns and expectations. To

achieve 100% in customer service satisfaction and sustained close business

relationship with customers I made follow-up calls to assure immediate

feedback on delivered products and to prompt placing of new orders. I

successfully managed the store front and production operations under GM's

absence.

04/1996-12/2003 TKG Imaging Inc.

Bridgewater, NJ

Production and Pre- Press Manager for an art studio and one of the

pioneering large format digital printers, which specialized in graphic

design services, and production of indoor/outdoor banners, exhibition

booths, backlights, and fine art reproductions. After two years with the

company where I worked as MAC- pre-press tech, I was promoted to a

Production Manager position and played a leading role in developing new

production department for which I researched and purchased the newest

digital equipment, service plans and established a list of preferred

vendors. I took major role in developing new pricing structure for the

company where I monitored and recorded department spending and calculated

costs of operations. In the final four years my expertise in technical and

design aspects was employed in all meetings with clients where the details

of design and implementation of new projects were decided. TKG Inc. in its

last four years of operation reached 35% of annual growth. The company was

sold in 2003. Clients list included many of 500 fortune companies, among

them: United Nations, Johnson & Johnson, Lucent, Roche, Lenox, Clinique,

Liz Claiborne, Prudential, MetLife and many more.

ANNA CZULOWSKI

43 Gaywood Avenue ?Colonia, NJ 07067 ?732-***-**** ?cell 732-***-****

?*********@*******.***

1988-1996 AJ Images

Roselle, NJ

Pre-press Technician for Offset Printing Company.

Education

Kean University, Union, NJ B.S.: Graphic

Communication Management (in progress) 2010/12

Middlesex County College, Edison, NJ 25 Credits in Business

Management, Dean's List 2009/10

Union County College, Cranford, NJ 48 Credits in Liberal

Arts/Graphic Design, Dean's List 1996/97

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