Customer Service Training

BILL PARKER

***** ****** ****** . ** ****, Texas 79938

915-***-**** . **********@*****.***

MANAGEMENT-LEVEL POSITION: Electronics, Customer Service

Highly skilled electronics engineer with more than 18 years of demonstrated

expertise performing effective troubleshooting, maintenance, and management

of cutting-edge equipment and systems. Details-focused electronics

technician with a long track record of delivering hands-on expertise and

big-picture leadership to ensure all project and program goals and

objectives are continually achieved to the highest standards of quality.

. Extensive experience managing specialized equipment and circuitry,

including semiconductors, top secret, and non-secret equipment.

. Proven expertise reading and interpreting engineering diagrams and

schematics, among other technical documentation.

. Hold current U.S. Department of Defense secret level clearance.

AREAS OF EXPERTISE

Troubleshooting & Analysis . Management & Maintenance . Training . Team

Leadership . Equipment Optimization . Problem-Solving

Process Design & Enhancement . Testing . Reporting . Inventory Management .

Communications . Customer Service

PROFESSIONAL EXPERIENCE

MANTECH, Fairfax, Virginia . 2008-2010

Leading provider of technology solutions in information systems,

environment, telecommunications, defense, and aeronautics.

Intermediate Electronic Technician: Played a lead role in the

implementation, management, and optimization of complex force-protection

systems. Performed extensive troubleshooting, repair, and maintenance of

electronic and electro-mechanical systems, circuitry, and testing

equipment. Advanced system performance by designing, developing, and

deploying targeted test procedures, circuit requirements, and diagnostics

prototype modes. Created reports and visual aids to help drive design and

development efforts. Ensured accurate management of all inventory and

paperwork.

. Directed 10 technicians and $10M of equipment in high-profile efforts

supporting the U.S. military.

. Achieved a 95% success rate in maintaining and troubleshooting camera

systems.

U.S. ARMY, Multiple U.S. and International Locations . 1992-2008

Recruiter (2006-2008): Leveraged communications and relationship management

acumen to recruit soldiers into the U.S. Army. Conducted extensive

background checks and executed a wide range of HR procedures to process

enlistments.

. Successfully enlisted 50 recruits into the U.S. Army.

Basic and Advanced Electronics Instructor (2003-2006): Delivered basic and

advanced training on complex military electronic equipment networks, EHF

and SHF satellite equipment, and VoIP and A/V network procedures.

Spearheaded systems maintenance and testing, including coordinating all

preventative and corrective actions and designing and developing testing

guidelines and procedures.

. Managed and maintained networks spanning 40 km in support of the U.S.

Marines while deployed in Iraq.

. Named Instructor of the Year in 2004 for teaching 4K+ soldiers, as well

as instructors, on equipment and techniques.

Network Supervisor (1992-2003): Directed communications, management,

troubleshooting, and maintenance of a wide range of large-scale network

systems, including satellite, radio frequency, and command post of the

future networks. Led teams of diverse, cross-functional technicians to

effectively perform system and equipment maintenance and management.

. Supervised 80+ soldiers and $10M+ in mission-critical equipment

BILL PARKER . Page 2 . **********@*****.***

EDUCATION

Bachelors of Business Administration, Information Services Management

Park University, Kansas City, Missouri

Additional Training: Advanced Instructor Training, Advanced Electronics

Training, Satellite Instructor Training, Basic Electronics Training, Rapid

Aerostat Initial Deployment Training, Cerberus Training, Rapid Deployment

Integrated Surveillance System Training, Base Expeditionary Targeting

Surveillance System Combined Training, Command Post of the Future Training,

United States Equal Opportunity School, Blue Force Tracker Training,

Sincgars and UHF Radio Training, U.S. Recruiting School

Hardware: Video Communications, IBM Computers, Fiber, FLIR Cameras, Fixed

Cameras, CCD Cameras, Single Channel Ground and Airborne Radio Systems,

Automated Signal Excess Prediction Systems, UHF Radios, Blue Force Tracker,

RAID, BETSSC, Aerostat, Cerberus, Joint Nodal Networks, CPOF.

Software: Linux, Unix, Java, MS Word, Excel, PowerPoint, Excel, Web-Based

Media, Terrasight

BILL PARKER

12373 Tierra Canada . El Paso, Texas 79938

915-***-**** . **********@*****.***

Dear Sir/Dear Madam:

As a highly skilled electronics engineer with more than 18 years of

demonstrated expertise performing effective troubleshooting, maintenance,

and management of cutting-edge equipment and systems, I am now looking to

pursue a new opportunity. Throughout my career, in senior positions with

the U.S. Army and leading government contractors, I have consistently

ensured all project and program goals and objectives were continually

achieved. With extensive experience leveraging hands-on expertise and big-

picture leadership to efficiently and effectively manage a wide range of

specialized equipment and systems, I am confident that I will be successful

in this new position.

In the past my roles have ranged from Network Supervisor, to Basic and

Advanced Electronics Instructor, to Intermediate Electronic Technician. My

many contributions include:

. Achieving a 95% success rate in maintaining and troubleshooting camera

systems.

. Managing and maintaining large-scale networks spanning 40 km in support

of the U.S. Marines while deployed to Iraq.

. Directing 80+ soldiers and $10M+ in mission-critical Army equipment.

. Advancing system performance by designing, developing, and deploying

targeted test procedures, circuit requirements, and diagnostics

prototype modes.

. Being named instructor of the year in 2004 for teaching 4K+ soldiers, as

well as instructors, on equipment and techniques.

Please review the enclosed resume, and feel free to contact me at your

earliest convenience. Thank you in advance for your consideration. I look

forward to your response.

Sincerely,

Bill Parker

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