Customer Service Electrical Engineer

Zhong Wang

University of Massachusetts Amherst ( 710 N. Pleasant Street ( Amherst,

MA 01003

Department of Mathematics and Statistics

Email:***********@*****.***

Phone: 413-***-****

Objective

Seeking a position in the statistics field

Education

9/2008-05/2010 University of Massachusetts Amherst, Department of

Mathematics and Statistics (Statistic program, M.S)

GPA: 3.88

Course List

Regression Analysis Statistics Computing (SAS)

Mathematical Statistics I Mathematical Statistics II

Design of Experiments Topics in Regression

Bayesian Data Analysis Linear Models I

Linear Model II Categorical Data Analysis

Analyze Mix Model and Longitudinal Data Public Health and Science

Survival Theory

9/1998-7/2002 Zhejiang University, Automation and Electrical Engineering

Bachelor of Science

GPA: 3.78

Research Experience

1. Levels of Cortisol in Pregnant Women (Software: SAS and R)

> Using PCA (principal components analysis) to interpret the women's

cortisol curve shape

> Obtaining the relationship between cortisol curve shape and the

characteristics of women

2. Bayesian Data Analysis on Soil Respiration (Software: SAS and R)

> Obtaining the relationship between the CO2 efflux rate and soil

temperature.

> Using Hierarchical Model and Gibbs sampling to do the simulations.

3. Data Analysis on Nurses' Professional Value Survey (Software: SAS)

> Using ANOVA to get differences in report value between two programs.

> Getting the correlation between demographic variable and report value.

Teaching Experience:

Teaching Assistant, University of Massachusetts Amherst, 09/2008 - present

Employment History

09/2004-08/2006: Applied Materials

Position: Customer Service Engineer II

Support all of AMAT customers' implant equipments in China, lead a small

group to do installation, start-up, warranty service and technique training

for new engineers of the customers, help customers to collect and analyze

technical data, do prediction and make an efficient maintenance schedule.

07/2002-09/2004: Shanghai SIM-BCD Semiconductor Manufacturing Co., Ltd

Position: Electrical Engineer

Do trouble shooting for all implant and PVD equipments, collect and analyze

technical data and then make an efficient maintenance schedule, control the

parts cost, do installation and start-up for refurbish implant and PVD

equipments

Computer Skills

Excellent in SAS base, SAS Macro and SAS SQL.

Pass SAS Base programming sasv9 exam

Excellent in R and S+.

Excellent in SQL.

Excellent knowledge of personal computer hardware and software and

networked systems

Interpersonal Skills

Excellent communication and interpersonal skills

Extensive customer service experience

Responsible and reliable

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