Project Manager Engineer

Elizabeth (Betty) Acree, PMP

*** ********* ****

Lawrenceville, NJ 08648-2680

H: 609-***-**** *****.*****@*****.*** C: 609-***-****

BUSINESS ANALYST / PROJECT MANAGER

Resourceful Business Analyst / Project Manager with 10 years of experience

managing internal IT projects for a major international corporation.

Coordinated work efforts with contractors, overseas developers, and

internal staff. Maintained positive working relationship with internal

business management and staff. Applied business knowledge to clarify

requirements. Core strengths in:

Cross-Functional Change Management Project Lifecycle

Communication Data Analysis Management

Requirements Analysis Microsoft Office Suite Development/Maintenance

Microsoft Project of Project documentation

Professional Experience

International Business machines Corporation, Piscataway, NJ 1982 - 2009

IT Project Manager/Business Analyst 1999 - 2009

Managed requirements analysis, application development and deployment of

internal IT projects with budgets ranging from $5K to $750K. Maintained

application documentation for business controls audit readiness for

multiple systems; supported internal audits of systems

. Managed development and deployment of new call center system with

improved functionality to 500+ users; system logged 2 million annual

service calls and reduced overall service delivery costs by 10%..

. Improved availability of call management system with hardware and

software upgrade projects.

. Implemented multiple changes supporting business process enhancements,

avoiding $1M in costs per year.

. Managed sunset of prior call screening application, reducing department

IT charges; archived application data in compliance with internal data

retention requirements to satisfy legal requirements.

. Applied business expertise clarifying requirements for VM

pricing/proposal system supporting up to $100M annual contracts. Improved

internal accuracy of services contracts generated. Clarified requirements

and implemented data feeds to multiple related systems and data

warehouses

. Implemented IT changes and enhancements for pricing and proposal

application used by tele-sales organization preparing services contracts

for external customers, enabling 5% staff reduction.

. Managed deployment of new invoicing application to US and Canada; rollout

included major platform change from OS/2 to web for 200+ users. Improved

internal financial measurements for services division.

IT Business Analyst 1993 - 1999

Developed and defined IT requirements for pricing and proposal system used

by sales organizations to prepare contracts for external customers; worked

with offering developers, pricing organization and legal to identify all

requirements; worked with programmers and end user community to validate

successful delivery of offering modules; assisted with user documentation

for modules delivered

. Allowed services marketing team to quickly develop customer contracts

with standard contract language and approved pricing methodology while

reducing proposal development costs.

. Maintained Machine Relocation Services, Equipment Modification Services,

OEM Sales support, and Cabling/Connectivity databases so that current

information was instantly available to application users, minimizing

delays in proposal development and improving accuracy of data.

Previous Positions: Proposal Support Analyst, Tech. Writer, Manufacturing

Engineer, Associate Engineer

Education

M.A., Chemistry, University of Denver, Denver, CO

B.S. Chemistry, Millersville University of Pennsylvania,

Millersville, PA

CERTIFICATIONS / TRAINING

Certified Project Management Professional , Project Management Institute

Professional associations

Member, Project Management Institute

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