Customer Service Administrative Assistant

Margaret Nicolai

** ******* *****

Springfield, MA 01119

(h) 413-***-**** (c) 413-***-****

OBJECTIVE

A full-time position utilizing my skills and interests in the

Springfield area.

SKILLS PROFILE

Filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages and deliver messages

promptly

Ability to operate a multi-line phone system

Good customer-relations background

Self-motivated and hard working

Comfortable working alone or as part of a team

EMPLOYMENT HISTORY

Cashier

Home Depot

. Bring back returns

. Customer service

. Help managers

. Sell item of the day

odds and ends

2010-

Nanny

At home 2010

. Take care of a one year old,

. Change dippers

. Feed her

. Play with her

. Love her

2009-2010

Seasonal merchandise

Macy's Department Store

. Open and process new merchandise

. Put new merchandise out onto selling floor

. Price clearance items

. Display merchandise

Appointment setter

Career Resources Springfield, MA 2009-2009

. Called presentational students of licensing

schools

. Kept up a current database of student's name,

address, phone number and interested major.

. Made tours for interested students with the

school.

2007-2008

Marketing/Administrative Assistant

Nicolai Law Group P.C. Springfield, Ma

Assembling all marketing materials

Successfully complete all jobs by time requested.

Updating databases and legal library

Greeted Clients

Answered phones

Teacher Aide/Toddler Room 2007-2007

The Kids Place, Wilbraham, Ma

Assisted lead teacher

Supervised toddler aged children

Kept records of child's progress and activities

Communicated with parents about child's daily activities, needs, and

informed them of any incidents that occurred during the day

Switchboard Operator 2003-2007

American International College, Springfield, Ma

Operated multiline switchboard

Trained new operators

Took messages

EDUCATION

BA in English from American International College

H

H.S

B.A. English 2007

American International College, Springfield, Ma

H.S. Diploma With Honors

2003

Central High School, Springfield, Ma

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