Customer Service Project
Resume:
Elizabeth Galarza
****** Amstater Circle, El Paso, TX 79936 *Home: 915-***-**** *Mobile:
*email: *********.*******@*****.***
OBJECTIVE
To secure a challenging role in the field of Information Technology
CERTIFICATIONS (Pursuing SECURITY+, and CISCO)
. COMPTIA A+ Certification . COMPTIA PROJECT Management Certification
. MCP/MCTS/MCSA Certification . COMPTIA NET+ Certification
. MCITP Enterprise Admin Certification . MCITP SQL 2008 Database
Administrator
COMPUTER SKILLS
. Operating Systems: Install and . Software/Applications: Microsoft
Configure Windows 95, 98, NT, Vista, Office
7, XP, Professional 97, 2003, 2007,
IBM, AS400, UNIX, Windows Server 2003 Microsoft Project,
Visio 2003, 2007, Client Access, SQL,
Queries, Rumba, MRP, ERP, SYMIX
. Hardware: IBM Mainframe, AS400, . Programming Languages: C, C++,
Zebra COBOL,
Printers, Intermec, DELL Power Edge RPG, RPGIV, ILE, Query Utility, DB2
File
Design
. Network: Active Directory, DHCP, DNS,TCP/IP, switches, routers, VPN,
Remote, Desktop,
Remote Assistance
COURSES
. CCNA CISCO Networking
. Network Infrastructure, design Microsoft Windows 2003 Directory Services
Infrastructure,
designing a secure Microsoft Windows2003 based network
. Core Data Access with Microsoft Visual Studio 2005
. Advanced Core Data Access with Microsoft Visual Studio 2005
. Core Web Application Technologies with Microsoft Visual Studio 2005
. Advanced Core Web Application Technologies with Microsoft Visual Studio
2005
EDUCATION
Associates Degree in B.B.S in Computer Associates Degree in
Network Administration, Science, Computer Programming
GPA4.0 GPA 3.7 El Paso Community College
Vista College, Park University
El Paso, Texas Fort Bliss, Texas El Paso, Texas
April 2010 June 2008 May 1996
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Elizabeth Galarza
*12188 Amstater Circle, El Paso, TX 79936 *Home: 915-***-**** *Mobile:
*email: *********.*******@*****.***
PROFESSIONAL EXPERIENCE
Yazaki/Elcom, Inc. 06/2003- 12/2008
El Paso. Texas
Software Developer
. Maintenance to program users/ programming support
. Program development, design, test, implementation and maintenance of
business applications
. Presented application programs to management for review
. Researched and analyzed work flow issues in planning, development, testing
and implementation
of program policies and procedures
. Modified, repaired, updated and expanded existing programs
. Gathered researched data to prepare concise reports summarizing findings
. Gathered, organized, and analyzed case facts and to devise solutions to
problems
Yazaki/Elcom, Inc. 05/1997-06/2003
El Paso. Texas
System Analyst
. Researched, reviewed and analyzed programming systems including encoding,
testing and
debugging and installing to support organizations applications systems
. Consulted with users to identify current operating procedures and to
clarify program objectives
. Tracked and maintenance the progress of projects and implementation
. Conducted studies pertaining development of new information systems to
meet current and
project needs
. Developed documentation to describe program development, logic, coding,
and corrections
. Developed manuals for users to describe installation and operating
procedures
. Trained personnel to utilize system applications
. Assist in directing and coordinating program development, testing,
installation and modification
. Gathered, organized, and analyzed facts and to devise solutions to
problems
. Prepared concise reports summarizing findings.
. Developed detailed work instructions, system level procedures and training
manuals
HIGHLIGHTS
. Bilingual(English/Spanish) . Excellent
Communication Skills
. Customer Service Experience . Strong
Organizational Skills
. Analytical and Problem Solving Skills . Solid Writing
Skills
. Detail oriented
References Available Upon Request
Contact this candidate