Years Experience Engineer

Madia Wilder

***** * ** ******* *** #***, Austin, TX 78750

Phone: 512-***-**** Email: ablyb2@r.postjobfree.com

An enthusiastic and diligent professional with substantiated successes as in software implementation,

project management, business analytics, computer programming and problem solving. A leader with

experience in demanding work environments and a proven ability to prioritize needs then implement

creative solutions. Consistently demonstrates a passion to exceed organizational goals by meeting

commitments, improving customer satisfaction, improving quality and reducing cost.

Employment History

Volusion (2009 – present) Austin, TX

Professional Services Specialist

Am the point of contact that provides Professional Services for current Volusion clients. This

includes evaluating all incoming request, researching the feasibility, quoting the request and when

purchased sending out ETA timelines of when project will be done. Involved in customer

acceptance testing and any modifications needed. Also responsible for building and defining new

team by creating documentation and implementing new services.

• JAVAscript Coding Evaluate incoming JAVAscript request, research the feasibility

within our current application (ASP backend code). Provide quote and implement code

on customer's Volusion store.

• Custom Reporting/SQL Queries Create, develop, test and quote custom reports for

current Volusion customers. Deliver reports that are used for backend fulfillment,

inventory, accounting and shipping applications.

• Integration/XML-API Design,develop and quote custom integration via Volusion's API.

• Importing/Exporting Evaluate and quote all import/export requests. Inherit the

responsibility of importing customers products, product options, customers, categories,

images and other data relevant to their specific shopping cart.

Current Project(s):

-- Involved in creating a reporting package that will deliver an all in one reporting solution. Am

currently involved in the documentation, product placement, cost, implementation, design and

communication.

-- Developing departmental page for Professional Services Department

-- Developing training packages for Volusion clients who will benefit from 1 x 1 training and

guidance.

-- Developing docs, processes and SLAs to further define and expose skills and services of

department.

Coremetrics (2008–2009) Austin, TX

Implementation Engineer

Dedicated Implementation Engineer for large client, Bank of America (BOA), which involved

creating/developing tagging specs, consultation on tagging departmental web pages, understanding

multiple technologies (web-based) used by BOA, requirements gathering, JAVAscript library and

application testing.

• Tagging Specs Created/developed tagging specifications for internal/external (BOA)

web developers which enables them to deliver a unified tagging technique rather than

dispersed coding.

• Testing Tested all updates to JAVAscript libraries via internal/external test tools to

ensure all current and new functionality works preproduction.

• Consulting Provided BOA one portal in regards to tagging consultation/techniques for

pages developed in HTML and/or JAVAscript in CMS/ non CMS environments.

Bank of America/Works (2006-2008) Austin, TX

Senior Implementation Engineer

Point of contact in configuring the Works application to meet the clients goals, wants and needs.

This required collaboration with bank partners to ensure that the correct resources and data were

available ded to successfully complete an implementation.

• Project Management Managed and prioritized multiple implementation projects

(simultaneously) which involved collecting and identifying resources need for every task

involved and addressing all techinical issues/questions.

• Time Management Defined and organized timelines for all deliverables and kept all

project resources updated with weekly status.

• Technical Consulting Addressed and assisted with technical issues including FTP, file

field definitions and importing files into clients database or ERP system.

Bank of America/Works (2005- 2006) Austin, TX

Data Specialist

Created custom converters (in VBA) for existing and new clients on the Works application.

• Programming Defined and collected client specs in order to create custom converters

that produce files that directly import into a clients ERP system -- wrote over 200

converters.

• Documentation Created and defined clear and concise documentation (for this

undefined role) that outlined engagement process, SLA's, deliverables, timelines and

expectations.

• Collaboration Partnered with internal client technical resources (DBA's, System

Engineer) to define the specifications needed for a particular converter.

• Data Gathering Obtained client specifications (field definitions, file type, file size, file

format, etc . .) in order to create the expected and accepted import file.

Renew Data (2004-2005)

PC Technician

Assisted in troubleshooting issues

• Data Imaging Copied original media from tapes to hard drives to protect original data.

• Extraction Extracted data (directed by client) from image hard drive to a second hard

drive.

• Data Pull Performed data pulls from extraction hard drive (directed by client) onto

another hard drive.

• Storage Loaded client information into storage vault where it is kept for future use by the

client or Renew Data.

Dell Inc(2002-2004), Round Rock/Austin, TX

Program Analyst II

Provided on time technical support for global I/T time keeping application, "Project Office", with user

base around 400. Solved technical and user issues, created and maintained vendor relations and

was involved in process improvements regarding support cost. Support SQL database. Operational

Logistics Manager which entailed coordinating request that involved our organizations portfolio of

servers. These requests ranged from coordinating database/OS patches, server refreshes,

infrastructure diagram, lab/datacenter decommissions, capacity planning and developing an archive

strategy.

• Customer Service & Support Assisted business partners in defining root cause and

resolution codes of issues by drafting flow charts and definitions.

• Computer Operations Led effort to hand off non support based tasks to offshore peers.

• Troubleshooting Maintained trouble ticket queue and solved technical application

issues while maintaining the availability of a production IT application.

• Process Operations Improvements Provided program manager documentation and

specifications to ongoing projects.

• Project Management Handled and managed all server updates, patches (db/OS),

decommissions and application moves.

System Engineer I

Created, developed and maintained messaging infrastructure across the corporate company. Level

2 support for $34 billion dollar infrastructure - MSMQ 1.0-30 that was the messaging infrastructure

for Speedway (shipping application for Dell). Handled MQSeries (WebSphere) 5.1-5.3 for corporate

company Dell which was a $10 million dollar messaging infrastructure.

• Installation Installed, configured, supported (24x7) messaging infrastructure for all of

Dell including building out DR environment for Speedway.

• Change Management Assisted teams in developing/creating DR infrastructure by

coordinating resource availability, timeframes and adhering to change management

procedures.

National Science Foundation Arlington,VA

Computer Science Intern (2001)

• Continuing Process Improvements Created and developed panel reviews for projects

concerning high performance network connections. Kept the first Access database of the

panel reviews making a searchable database for for future use.

USDA - National Resources Conservation Services Reno, NV

Computer Science Intern(1999)

• Programming/Coding Wrote and amended queries to reduce PEDON and NASIS

database backlog and created sorting programs in the bourne shell.

Skills

CSS (Intermediate)

1-2 Years Experience, (Currently in use)

VBA (Advanced)

1-2 Years Experience, (Last Used 1-2 years ago)

HTML (Intermediate)

3-4 Years Experience, (Currently in use)

JAVAscript (Beginner)

3-4 Years Experience, (Currently in use)

C Languages (Advanced)

5-6 Years Experience, (Last Used 5-6 years ago)

Sed, Awk, Lisp,Perl (Intermediate)

1-2 Years Experience, (Last Used 7-9 years ago)

vi editor on Unix/Linux OS (Advanced)

5-6 Years Experience, (Last Used 7-9 years ago)

SQL (Intermediate)

3-4 Years Experience, (Currently in use)

VBScript (Intermediate)

3-4 Years Experience, (Currently in use)

XML API Integration

(Intermediate)

<1 Years Experience, (Currently in use)

Education

Bachelors of Science, Computer Science

University of Texas - San Antonio

1997-2001

Software Used:

Logic Works 3.3, NASIS (Database), Unix/Linux OS, Office 97/XP/2003/2007, Open Windows 95, 97

(Solaris), Tripwire, Netcat, Crack, QuatroPro 4.0/Paradox, Graphics, PARS (Database), IBM

MQSeriesWebSphere (v5.0-5.3), Microsoft Message Queuing (MSMQ 1.0-3.0), WebMethods,

Photon,Active,Directory,NT Resource Kit, Remedy, Project Office, SQL Server, SQL Navigator, Citrix,

VNC,SMS,Pdevcopy, Pdevcopyv, Ntrestore, Automate, Microsoft Project, Works, Coremetrics, Volusion,

Microsoft VSS,Perforce, JIRA, Bugzilla, Subversion

Business Machines Used:

IBM/PC

SUN Machines

WindowsNT4.0 Station

Dell/HP/Gateway ‘00/Compaq

Dictaphone Transcriber

Microsoft Clusters

Windows 95, 98, XP,VISTA, Advanced Server

Tandems

Win2k, NT 4.0 Servers, Win2k3,Vista

Dell Latitudes/Optiplexes

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