Customer Service Human Resources

CHANCER F. MCLAUGHLIN

P.O. Box *** * Wagram, N.C. 28396 * 910-***-**** (home) * 404-***-**** (cellular preferred)

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SUMMARY

• A highly talented, accomplished, and motivated professional in seek of a position in the Planning field that

will allow for the utilization of the variety of skill sets that I possess.

ACADEMIC HISTORY

B.S., Landscape Architecture, North Carolina Agricultural and Technical State University, Greensboro,

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N.C., May 2000

EMPLOYEMENT HISTORY

The Sunshine Center: Lumberton, N.C. May 2008 – June 2010

Human Resources Manager

RESPONSIBLE FOR:

• Reviewing applications/resumes and conducting interviews for potential new hires.

• Answering incoming inquiries, as well as providing administrative support to payroll and various other

departments.

• The maintenance of personnel files in a secure and confidential manner that is in compliance with state

regulations.

• The implementation of plans and initiatives to improve the management skills of staff through targeted

training and development activities.

• The development and improvement of the skill level of the workforce for high performance and production.

• The review and analysis of credentials and performance evaluations for the ranking of staff and annual

bonuses.

• The development, maintenance, and coordination of an extensive training initiative and schedule for all state

mandated and required trainings for staff.

• The assistance of managers at local and regional levels with special projects.

• Partnering with lead managers in the communication and implementation of various human resources

policies and procedures in accordance with laws, standards, and governmental regulations.

The City Of Atlanta: Atlanta, GA November 2000 – May 2008

Department of Planning and Community Development

Senior Planner, Zoning and Plan Review

Urban Planner – Urban Design Division: Responsible for the creation and maintenance of an

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Urban Design Policy that incorporated cutting edge design standards and architectural

renderings into the City Of Atlanta Zoning Code.

ALSO RESPONSIBLE FOR:

1. Assisting in the creation of legislation that placed architectural and aesthetical design

standards in the zoning code for construction projects city wide.

2. Assisting in the development of streetscape designs incorporated into transportation

plans.

3. Staffing the Neighborhood Planning Unit (NPU) which served as a liaison between the

City of Atlanta and the overall neighborhoods providing technical interpretations of all

legislation and developments city wide.

EMPLOYEMENT HISTORY CONTINUED

The City Of Atlanta: Atlanta, GA November 2000 – May 2008

Department of Planning and Community Development

Senior Planner, Zoning and Plan Review

Urban Planner – Subdivisions: Responsible for the intake, processing of, and coordination of all

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subdivision projects submitted to the City of Atlanta.

ALSO RESPONSIBLE FOR:

1. The enforcement of the City Of Atlanta Subdivision Ordinance.

2. Conducting bi weekly Review Committee Meetings with developers and engineers for

subdivision projects submitted to the City of Atlanta.

3. Staffing the Riparian Stream Bank Buffer Committee as a Landscape Architect to review

and approve all requests for relief of the Riparian Stream Bank Ordinance.

Senior Planner – Streetscapes Division: Responsible for the project management of various

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detailed streetscape plans throughout the City of Atlanta.

ALSO RESPONSIBLE FOR:

1. Assisting in the RFP process that selected architectural, engineering, and construction

firms for streetscape project designs and construction.

2. Working closely with contractors, architects, and engineers for the completion of

deliverables tied to city contracts.

3. Coordinating community meetings to provide analytical assistance to community leaders

and to address the issues and concerns of citizens in relation to overall project

deliverables.

4. Maintaining extensive databases on all pertinent materials related to project contracts,

contacts, updates, and correspondences with design firms and community

representatives.

Senior Planner – Zoning and Plan Review: Responsible for the review, analysis, and approval of

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rezoning, special use permit, and variance applications and projects.

ALSO RESPONSIBLE FOR:

1. Staffing the planner information desk for all public inquiries about city projects and

interpretations of the City of Atlanta Zoning Code.

2. Detailed staff reports on rezoning, special use, special exception, and variance

applications recommending approval or denial of proposed projects.

3. The review and approval of detailed city Special Projects and other various high dollar

development initiatives.

4. Staffing, coordinating, and conducting the Board of Zoning Adjustments (BZA)

hearings, which approved all variance and special exception applications.

5. Coordinating bi weekly meetings with BZA board members to address issues with

upcoming projects.

6. Staffing the Zoning Review Board (ZRB) hearings that approved all rezoning and special

use permit applications.

7. Assisting staff in the implementation of various Comprehensive Development and Land

Use Plans in relation to land use policies developed in conjunction with city standards

and community involvement.

8. Providing extensive zoning analysis to Land Use projects and Corridor Studies

9. Coordinating with various intergovernmental agencies for the analysis and approval of

various engineering projects for completion through permitting.

10. Coordinating with legislative and executive branches of city government for the

implementation of various pieces of legislation related to planning initiatives.

11. The coordination of “developer’s Day” conferences between the City of Atlanta

officials and major developers throughout the city .

EMPLOYEMENT HISTORY CONTINUED

Jackson, Person, and Associates: Memphis Tennessee May 2000 – November 2000

Design Development Department

Landscape Architect – Responsible for meeting with potential clients to come up with design

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deliverables for landscape design projects.

ALSO RESPONSIBLE FOR:

1. The design, layout, and completion of full working drawings and construction documents

for various design projects.

2. The implementation and design of various irrigation designs, planting plans, grading

plans, and details for engineering projects.

3. Coordinating with the CAD division for the implementation of design projects.

ACTIVITIES & ACCOMPLISHMENTS

• Graduate of the United Way of Cumberland County Multi Cultural Leadership Development Program.

• Currently registered for the 2010 Institute for Community Leadership Program at Methodist College.

• Speaker at various middles schools in the Robeson County Schools System.

• Employee of the Year 2007 for the City of Atlanta.

• Several employee awards for outstanding service for the City of Atlanta

• Extremely skilled in customer service.

• Proficient in AutoCAD and ArcView GIS applications.

• Honorable Mention for “African Holocaust” design competition.

• Certificate of Merit for outstanding achievement in the graduating class of Landscape Architecture,

NCA&TSU.

• Former student body member of the American Society of Landscape Architects.

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