Customer Service Sales Representative

Mohammad M. Ali

** ******** *****

Piscataway, New Jersey, 08854

Cell Phone: 732-***-****

Fax: 732-***-****

Email: ********.*****@*****.***

Objective: To obtain a position in the Information Technology field where

I can utilize my technical skills and customer service

experience.

Education: Anthem Institute/The Chubb Institute - Diploma, Computer

Networking & Security

North Brunswick, NJ - August, 2010

Technical Skills:

Cisco Routers and Switches - PPP, Linux: Suse, Fedora Core 2,

Frame-Relay, VLSM, ACL's, administration and configuration

Encapsulations, Trunking, VLAN Knoppix Live CD troubleshooting

Windows 2003, 2008 Server Computer Forensics training with FTK

Administration including DNS, DHCP, and DriveSpy

Certificate Services, RRAS, RIP, VPN

Windows 2003 Active Directory Network Security Concepts including MD5

Services including management of hash, intrusion detection, firewall

network objects, group policy configuration

deployment.

Exchange 2003, 2010 Installation and Microsoft Client Operating Systems,

Configuration, OWA, Outlook including XP, 2000 Professional,

configuration Windows 9.x and DOS

TCP/IP addressing and troubleshooting PC hardware installation,

including subnetting, troubleshooting troubleshooting

tools

VMWare installation, configuration, Network topology, LAN and WAN media

virtual switches, bridging

CNS Final Interop Project

. Created a mock company spanning between two locations.

. Using Frame Relay, Vlan, RRAS, NAT routing, and RIP V2 established a

secure connection between the two locations.

. Implemented 12 servers, multiple domain controllers, and several 2K8

Hyper V Virtual Clients.

. Designed 2 interconnected, separate websites for each location.

Professional Experience:

Verizon Wireless Rt. 17 Paramus, NJ/Edgewater, NJ

Sales Representative 8/08 - 9/09

. Assisted current and prospective clients in obtaining new devices and

plans in accordance with their specific needs and usage.

. Resolved consumer conflicts and concerns regarding their wireless/data

plans.

. Adhered to strict company policies and guidelines while implementing

client identity protection and privacy assurance.

. Installed appropriate software and hardware into client equipment to

assure proper function of their new device(s).

. Attended periodic training seminars and meetings regarding new

services, equipment, policy, and performance.

. Satisfied strict quota requirements in vast areas of service, including

but not limited to upgrades, data packages, new lines, specific

equipment packages and accessories, email setup for customers, and

customer satisfaction grades.

. Responsible for obtaining new small business clientele, providing

sales, service, and installation of equipment, while offering special

promotions.

. Utilized specific company software systems while servicing clients

Mohammad M. Ali

15 Bayberry Close

Piscataway, New Jersey, 08854

Cell Phone: 732-***-****

Fax: 732-***-****

Email: ********.*****@*****.***

Professional Experience Cont'd:

Stanley Capital Mortgage Old Bridge, NJ

Sr. Loan officer/Manager (Call Center) 1/03 - 4/08

. Responsible for achieving individual client growth and assisting

prospective clients with mortgage needs.

. Performed analysis for client to obtain best mortgage program.

. Accommodated customer needs while meeting deadlines and following

strict lender/government guidelines.

. Promoted my services via cold calling, solicitation, and referrals.

. Assisted loan officers and call center employees in the origination,

organization and finalization of their loans.

Additional Information:

. Bilingual (English/Arabic)

. Highly efficient in Microsoft Office Software including Access,

PowerPoint, and Visio 2003.

. Winner of numerous customer service and sales awards.

. Caylx Point (AS400)

. Comprehensive Knowledge in Microsoft Exchange 2010

. Member of New Jersey Solidarity

. Currently studying to obtain the "Linux Plus" certification.

. Currently hold a valid NJ Life Insurance License.

References available upon request.

Please email me for any correspondence or review - ********.*****@*****.***

Contact this candidate