Software Ms Office

Daniel D. Dierking

*** ***** ***** ******* ***** ( St. Paul, MO ( 636-***-**** (

***********@*******.***

PROFESSIONAL SUMMARY

A+ CompTIA Certified professional. Have excellent background in network

support. Strengths include fifteen years of diversified experience with a

multitude of software applications, hardware devices, servers, operating

systems, printers, and phone systems. Very dependable with strong written

and verbal communication skills with the ability to handle and prioritize

many projects at once. Looking for a company in which I can grow with as

well as allowing me to be challenged and use my skills to their fullest.

TECHNICAL SKILLS

Hardware: PC desktops/laptops, servers, printers, print servers, routers,

switches, Nortel phone systems, blackberry, smart phones,

tape drives,

Software: Windows XP, Server 2003, Office 2007, MS Outlook, Adobe

acrobat reader, AVG antivirus, Track-it, desktop authority

Network/Support: Active directory, group policy, DNS, DHCP, FTP, TCP/IP,

VPN

O/S: Server 2003, Server 2000, Windows XP Professional, NT

server, and UNIX

PROFESSIONAL EXPERIENCE

Carrollton Bank, Carrollton, IL May 1998 to July

2010

System Specialist

. Independently responsible and primary contact for every aspect of

the LAN and WAN, all software and hardware issues, phone systems,

and ATM machines.

. Supported and conducted training for approximately 150 end users at

eight bank branches.

. Performed maintenance on servers running Server 2003 and Windows XP

Professional workstations.

. Responsible for all network administration, active directory, group

policies, network security.

. Troubleshot various hardware, software, and network issues.

. Purchased and configured PC's/laptops, installed all software,

setup and configured on domain.

. Routinely updated software on servers and PCs.

. Implemented Microsoft Update Server Service for the bank.

. Administered SNMP server, Ipswitch Whatsup Gold.

. Utilized Cisco ASA Intrusion Prevention System to prevent attacks

on bank's network.

. Helped implement company wide web filtering software, IPrism and

used application to monitor end user internet activity.

. Setup Safeguard Easy encryption software on all company laptops for

additional security and installed Computrace LoJack for laptops in

the event of theft.

. Developed backup procedures for all of the servers using Veritas

Backup Exec, migrating to CA Brightstor ARCserve backup and then

outsourcing to third party vendor using e-online backup

technologies.

. Managed, setup, and configured all bank wide network/local printers

and multifunction machines.

. Managed the phone systems, Nortel Networks and recently Toshiba,

configured user voicemail boxes, setup user extensions, made

changes to the phone system configuration as needed, e.g., time and

date changes.

. Assisted Data Processing department as needed with network,

hardware, and software issues on Unisys and HP servers.

. Implemented many new technologies; MS Office 97 and MS Office 2007,

MSUS, Track-it software, Script Logic Desktop Authority, Desktop

Authority Password Self service, AVG Antivirus corporate edition.

. Managed relationships with various vendors, e.g., email provider,

PC, printer, and copier supplier, internet provider, ATM provider,

telephone companies (AT&T, SBC, and Verizon), security company, WAN

provider, telephone system provider.

. Setup and managed end users email accounts as well as all smart

phones and blackberry phones within a blackberry enterprise server

hosted by a third party vendor.

. Worked with auditors and federal regulators annually for compliancy

purposes on rules and regulations in regards to IT policies and

security.

. Worked with WAN provider to configure Cisco routers and switches.

. Ran network cables in the branches as needed and made network

cables using RJ45 ends using both the T-568A and the T-568B

standard.

. Used Cisco VPN client from home as needed to troubleshoot server

issues and end user issues, configure user network and/or email

accounts.

. Assisted phone system provider with issues on the phone system at

the PBX or with end user phone issues at their desks.

. Configured numerous banking specific software applications which

utilized IIS and/or SQL server.

. Worked with third party vendor to implement time clock server and

payroll software.

. Configured and setup AVG enterprise server to allow client machines

to update signature files on a nightly basis.

. Removed malware and spyware from end users machines utilizing

programs such as malwarebytes and Ad-Aware by Lavasoft.

. Worked with and delegated work to third party network and desktop

support technicians to help with issues and projects that needed to

be resolved.

. Was on the bank's technology board to help make recommendations for

the bank's future technology needs.

. Monitored the domain controllers system, security, and application

event logs on a weekly basis.

. Worked with a security company to install DVR's at each of the

branches. Made occasional network changes to the DVR's. Installed

client software and configured end users workstations to connect to

DVR's in order to view security cameras and video footage.

. Performed annual training to employees on company's internet and

email usage policies.

Environment: MS Office 97 and MS Office 2007, MSUS, Track-it (call ticket

and hardware/software inventory software), Script Logic Desktop Authority,

AVG Antivirus corporate edition, BondPro, Arta Deposit and Arta Lending,

BNA fixed asset management software.

Hazelwood Farms, Hazelwood, MO May 1997 to May 1998

PC Analyst

. Responsible for all PC hardware.

. Built new computer systems.

. Troubleshot various hardware and network issues.

. Performed daily ccMail maintenance (email).

. Performed server backups and remote backups at other facilities.

. Performed routine maintenance on NT servers.

Environment: Windows 95, Windows NT, MS Office, ccMail

Computer Data Systems, St. Louis, MO November 1996 to May

1997

Information Management Specialist

. Supported end users at an army base.

. Supported Win'95, Windows 3.x, Windows NT, Novell, and the

applications running under these operating systems.

. Troubleshot printer and network problems.

. Setup new PCs and printers and connected them to the network.

. Worked on various computer related projects when not taking trouble

calls.

Environment: Win'95, Windows 3.x, Windows NT, Novell

Professionals' Software, Inc., Effingham, IL April 1996 to

November 1996

Educator

. Traveled across the US and Canada installing computer systems and

setting up systems in a networked setting in a Windows 3.1/Win'95

environment.

. Instructed veterinarians on how to use PSI's Practice Management

Software.

Environment: Windows 3.1/95, PSI software

Professionals' Software Inc., Effingham, IL May 1995 to April

1996

Hardware Technician

. Troubleshot issues over the phone with clients and implemented

solutions to CPU, terminal, printer, and/or network problems in a

XENIX/UNIX environment.

. Diagnosed issues on various pieces of hardware shipped from clients

including hard drives, tape drives, motherboards, and network

cards.

Environment: XENIX/UNIX

EDUCATION

Bachelor of Science in Industrial Technology, 1995

Eastern Illinois University, Charleston, IL

Contact this candidate