Customer Service Manager
Resume:
ROBERT M. GOSLIN
Sewell, NJ **080
******.******@*****.***
EDUCATION
Villanova University Villanova, PA
Master of Science in Finance May 2010
. Coursework: Valuation, Derivatives, Risk Management, Fixed Income,
Applied Corporate Finance, Financial Modeling, Portfolio Theory &
Application,
Financial Institutions & Markets, Student Managed Funds
. Excel Training: Extensive exposure and interaction with DCF
valuation, LBO transactions,
derivatives pricing and transactions, equities and fixed-income
securities pricing, trading,
capital markets, hedging and arbitrage portfolios, and financial
statement analysis
Rowan University Glassboro, NJ
Bachelor of Science in Finance May 2009
. Coursework: Finance, Accounting, Taxation, Legal, and Management
- 5 courses shy of B.S. in Accounting (will obtain by May 2011)
. Honors: Dean's List 2007 - 2009, President's List 2009
ATTRIBUTES
Technical Skills: 75 WPM and proficient with MS Excel and Office ('97-'07),
SAS, Reuters and Bloomberg
Certifications & Training: Bloomberg certification
Clubs & Activities: Financial Management Association
Accounting Society
Habitat for Humanity
Compensation Requirements: $38,000 - $45,000 (dependant on position and
location); salary negotiable
EXPERIENCE
Villanova University Student Managed Funds Villanova, PA
Portfolio Manager, Analyst (Work-Study) May 2009 - May 2010
. Oversaw all transactions related to trades and re-allocations of two
equity portfolios
. Prepared monthly presentations on returns, risk metrics and economic
outlook
. Responsible for all security analysis for consumer staples industry via
DCF valuation
Haley Large Cap Fund - Investment Period: November 2009 - May 2010
. Utilized top-down approach investment strategy
. Outperformed Russell 1000 benchmark by 6.68% during investment
period
Coleman ETF Hybrid Fund - Investment Period: November 2009 - May
2010
. 50/50 international and domestic socially-responsible ETF fund
. Outperformed 50/50 EAFE/S&P benchmark by 3.44% since investment
AXA Advisors, LLC - Karr Barth Associates, Inc. Marlton, NJ
Intern Feb 2008 - May 2009
. Served as a prot g under the Vice President and District Manager
throughout tenure
. Serviced client portfolios and created in-depth illustrations and
client proposals using
various financial tools, i.e. retirement and insurance calculators,
risk profiles, etc.
. Maintained advisors' client lists based on client's levels of assets
under management
McGrory Inc. Kennett Square, PA
Granite Installer Sept 2005 - Feb 2006
. Installed granite and other solid-surface countertops for new
construction homes
and existing homes in tri-state area
. Delivered solid-surface materials to jobsites throughout tri-state area
Tweeter Home Entertainment Group Center City Philadelphia, PA
Multimedia Design Architect Dec 2004 - Sept 2005
. Assisted high net-worth clientele of Center City district and
Rittenhouse Square
residents with the sale of high performance whole-house multimedia
systems
. Designed entertainment and installation packages for local commercial
entities
. Coordinated logistics of installation process with "white-glove"
customer service
. Maintained daily operations of retail store
Lowe's Companies, Inc. Turnersville, NJ
Dept. Manager, Sales Specialist Mar 2001 - Oct 2004
. Oversaw daily operations of three departments during tenure
. Responsible for oversight of personnel in excess of twenty people and
their daily duties
. Consistently maintained highest sales and profit margin levels in
comparison to same
departments within district
. Recognized as top salesman in Mid-Atlantic region while in capacity as
sales specialist
. Advanced quickly from part-time associate to full-time assistant
department manager
before being promoted to sales specialist and department manager
Best Buy Co., Inc. Deptford, NJ
Team Leader May 1999 - Feb 2001
. Provided customer service for home audio sales, installation and
technical support
. Assisted in management and assignment of responsibilities for department
personnel
. Responsible for oversight of inventory levels and department
maintenance/appearance
Philadelphia Convention & Visitors Bureau Philadelphia, PA
Summer Intern 1997, 1998, 1999
. Assisted controller with accounting responsibilities
. Reconciled bank statements for various accounts
. Performed data entry and verification for payroll process
. Recorded vendor invoices for billing and payments into general ledger
. Processed accounts receivable and accounts payable transactions
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