Manager Human Resources

Martha K. Scruggs

**** *** ***** **** *. ( Byhalia, MS 38611

662-***-**** Res 901-***-**** Cell ( ******.*******@*****.***

Human Resources Manager/Department Manager

Dedicated Professional with a diverse background including experience

as a HR Manager, HR Generalist/Coordinator, Accounts Payable

Department Manager, Inside Sales, Office Administration, and

Operations

My top five strengths of Relator, Developer, Maximizer, Responsibility, and

Connectedness ensure that I am an excellent manager of both people and

processes. My diverse experience and background enable me to bring

tremendous value to any organization. My key skills include:

o HR Department Startup

o Benefits Administration

o Staff Recruitment & Retention

o Employee Relations

o Training and Development

o Performance Management

o Orientation & On-boarding

o Organizational Development

o Change Management

o HR Program and Project Management

o HR Policies and Procedures

o Performance Reviews

o Management Training

o Highly effective manager with excellent organizational and follow-

through abilities

o Proven ability to manage employees through goal-setting, coaching, and

training

o Well-developed communication skills; able to interact with individuals

at all levels

o Administrative/office Management

o Accounts Payable Management/Check Processing

o Inside Sales - key account responsibility

o Shipping/Receiving and warehouse operations administration

EXPERIENCE & ACHIEVEMENTS

Sunshine International ( Memphis, TN

U.S. HEADQUARTERS FOR A CHINESE OWNED COMPANY SPECIALIZING IN THE IMPORT

AND DISTRIBUTION OF SCAFFOLDING - 5 BRANCHES IN THE U.S.

Human Resources Manager ( 2008 - Present

FIRST HR MANAGER HIRED FOR 10 YEAR OLD COMPANY - RESPONSIBLE FOR COMPLETE

STARTUP OF HR DEPARTMENT - 2 DIRECT REPORTS. SUCCESSFULLY BUILT AND MANAGE

AN HR DEPARTMENT THAT CAN FULLY SUPPORT THE OVERALL BUSINESS STRATEGY AND

ANNUAL OPERATING PLAN. INVITED TO SERVE ON THE EXECUTIVE COUNCIL AFTER

LESS THAN ONE YEAR OF SERVICE.

o Audited the existing personnel files and created new hire forms,

checklists, and record keeping procedures in order to ensure

compliance.

o Created and implemented new recruiting and selection processes -

streamlined the interview process to include initial telephone

screenings and formal offer letters.

o Created the first Employee Handbook - wrote new policies and

procedures which reduced training time and improved efficiency and

consistency.

o Continually aid and advise management on interpretation and

application of personnel policies and practices.

o Developed an in-depth personnel evaluation system - implemented a pay

for performance system based on consistent performance evaluations.

o Coach and develop managers and supervisors in performance management

skills, team development and organizational change.

o Control operating costs by closely monitoring the temporary staffing

agencies used at the various branches.

o Manage the day-to-day departmental operations including Workers

Compensation Claims, tracking of vacation/sick leave, benefits

administration, and employee relations.

Martha K. Scruggs Page 2 of 3

Physiotherapy Associates, Inc. ( Memphis, TN

HEADQUARTERS FOR THE OUTPATIENT DIVISION OF STRYKER CORPORATION - OWNED AND

OPERATED MORE THAN 500 OUTPATIENT PHYSICAL THERAPY CLINICS THROUGHOUT THE

U.S. - RELOCATED HEADQUARTERS FROM MEMPHIS TO PENNSYLVANIA IN JANUARY 2008

Human Resources Manager/Accounts Payable Manager ( 2005 - 2008

ONE OF FOUR HR MANAGERS WITH REGIONAL RESPONSIBILITY FOR MID SOUTH AND

SOUTHEAST REGIONS TOTALING APPROXIMATELY 85 PHYSICAL THERAPY OUTPATIENT

CLINICS AND 400 EMPLOYEES. ADDITIONALLY SERVED AS THE HR MANAGER FOR THE

CORPORATE OFFICE WITH A STAFF OF OVER 70 EMPLOYEES. DURING THE LAST 8

MONTHS OF EMPLOYMENT (DURING MERGER/ACQUISITION AND PLANNED CLOSURE) I TOOK

RESPONSIBILITY AS THE MANAGER OF ACCOUNTS PAYABLE DEPARTMENT.

o Instrumental in the implementation of Talent Based Offense for new

hires and internal promotions.

o Aided in the development of new hire screenings and interviews with

Gallup Organization and Talent Plus, Inc. - responsibility for

training and implementation within the HR department

o Responsibility as HR Manager for four direct reports consisting of a

Coordinator, HR Representative, HR File Clerk, and Corporate

Receptionist.

o Responsibility as Accounts Payable Manager for 10 direct reports -

department processed over 7000 invoices per month - centralized

payables for over 500 outpatient clinics.

o Served as a key member of the Steering Committee tasked to address

needed changes in various policies and procedures - strategically

reduced employee turnover as a result.

o Provided on-going training and guidance to Clinic Directors

(clinicians) on personnel issues, strategic hiring, performance

management, policy interpretation, and succession planning.

o Responsibility for administering feedback sessions and impact planning

based on the results of employee engagement surveys.

o Responsibility for maintaining all personnel files and HRIS data entry

for corporate office employees including the executive staff - this

measure was to ensure privacy within the corporate office.

Integris Metals ( Memphis, TN

FORMERLY REYNOLDS ALUMINUM SUPPLY - DISTRIBUTION CENTER FOR ALUMINUM,

STAINLESS STEEL, AND COPPER RAW PRODUCTS INCLUDING PLATE, SHEET, ROD, BAR,

AND EXTRUSIONS - FACILITY EMPLOYED STAFF OF 25 - 30 - CLOSED DUE TO MERGER

& ACQUISITION

Administrative/HR Coordinator & Inside Sales ( 1993 - 2005

As a result of lean staffing, I was able to be directly involved in almost

every element of the distribution center operations. Excellent opportunity

for discovering specific talents and developing a diverse skill set through

cross-training and increased responsibility over a 12 year span of

employment.

o Daily responsibility for customer billing, receiving of incoming

material, inventory adjustments, issuance of customer credits, inter-

company debits and purchase order data entry.

o Branch responsibility for entire Accounts Payable function - coding,

keying, and check disbursement. Ensured proper approvals and

compliance with vendor terms and discounts. Included an in-depth

analysis of all freight bills.

o Recruitment, interviewing, hiring, and management of clerical staff -

maintained two to three direct reports at all times.

o Processed paperwork for all new hires and terminations to corporate

level Human Resources and Payroll departments.

o Administration of benefits, status changes, and other various

generalist duties as required at the branch level.

o Maintained all branch employee personnel records and was responsible

for tracking vacation/sick leave.

o Data entry for all hourly and salaried payroll using Time Trak

software.

o Assisted General Manager and Operations Manager in handling

confidential personnel issues and Union grievances.

Martha K. Scruggs Page 3 of 3

o Processed all DOT paperwork for Company Fleet; coordinated random drug

screens for four drivers.

o Served as a backup to the Warehouse Operations Manager in the

supervision of warehouse employees and drivers; coordinated daily

truck runs based on the logistics of the orders due for delivery

within our four state territory.

o Maintained the petty cash fund and all transactions.

o Served as the branch Training Coordinator for 10+ years tasked with

tracking and implementing training for all employees as required by

the Corporate Headquarters.

o Served two years in an Inside Sales position focusing on key contract

accounts - responsible for growing one account to become the second

largest for the Memphis branch with sales at over $2 million annually.

EDUCATION & TRAINING

Bachelor of Science, Organizational Management ( Bethel College, McKenzie,

TN

(Previous education at Blue Mountain College - Blue Mountain, MS and Delta

State University - Cleveland, MS - major concentration Elementary

Education)

Professional Development: Numerous in-service hours in personnel

management and training

Completion of "Great Manager Program" - Gallup

University - Omaha, NE

Certifications: Certified interviewer with Talent Plus, Inc.

- Lincoln, NE

Technical/Computer Skills: MS Office (Word, Excel, PowerPoint,

Outlook)

Lawson HRIS

ADP Payroll

PeopleSoft Accounts Payable System

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