Customer Service Engineer
Resume:
Christopher Shamberger
Chicago IL. 60637
Phone 773-***-**** Cell phone 773-***-****
E-mail: ********@*****.***
OBJECTIVE
Seeking to provide top quality support for an organization that will utilize critical thinking,
problem solving and people skills to maintain rapport with internal and external customers.
EXPEIREANCES AND SKILLS
Perform mail function such as the distribution of incoming mail, and the pickup of outgoing mail.
Track items via UPS, FedEx, DHL, USPS and local couriers to insure proper delivery of items
Perform setup and cleanup for scheduled meetings and activities
Work with office employees to insure proper supplies need where met.
Order and resupplied supplies when needed
Insure all printers, copiers, fax machine work properly and fix any minor repair if needed.
Insure all copying, binding, stapling, needs are met, neat, and completed in timely manner.
Perform mail function such as the distribution of incoming mail, and the pickup of outgoing mail.
Track items via UPS, FedEx, DHL, USPS and local couriers to insure proper delivery of items
Knowledgeable of Active Directory to change permissions and passwords
Answers incoming inquiries and requests for service calls.
Set appointments, logs events, and data regarding customer complaints.
Provides technical information for clients and customers.
Able to repair and install computer hardware
Displaying high level of customer service while controlling access to building
Accept and insure proper delivery of parcels, deliveries, and mail for tenants and guest
Assist with luggage, parcel, and or personal items
Maintaining accountable of visitors/tenants through visitation logs and list
Install and repair telephone, cable, and high speed data line
Answering phone in a call center environment
LICENSES & CERTIFICATIONS
Microsoft Certified Systems Engineer (Pending)
A+ Certified Technician (Pending)
EDUCATION
Harold Washington College, Chicago, IL 07/97 to 03/99
EMPLOYMENT HISTORY
Easter Seals 08/09 to 04/10
Administrative Service Support, Chicago, IL.
Harbor Point Condominium 10/03 to 05/09
Doorman, Chicago, IL
Kane Security 09/02 to 10/03
Security Officer, Chicago, IL
Securitas Security Services 08/99 to 09/02
Security Officer (Floater), Chicago, IL
AT&T 03/97 to 04/98
Customer support agent, Oakbrook IL
RJE
Telephone Technician (contractor), Mount Prospect IL 01/96 to 03/97
References Available Upon Request
Contact this candidate