Customer Service Technician
Resume:
John E. McBride
Columbiana, OH 44408
ably82@r.postjobfree.com
(c) 330-***-****
SUMMARY
o Experienced professional IT Consultant with over a decade of PC and
Technical experience
o Well versed in Help Desk and PC Support functions
CERTIFICATIONS
o CompTIA A+ Certified
o Dell Repair Certified
EDUCATION/TRAINING
o State University of New York College, Brockport, NY
Bachelor of Science in Computer Science
SKILLS
o Dell Desktops/Laptops
o IBM Clones
o HP Printers
o MS Windows Vista/XP/2000
o MS Windows NT 4.0
o MS Office 2003/2000
o MS Exchange/Outlook
o Active Directory
o TCP/IP
o Wireless
o Remote Support
o Remedy
o Ghosting
EXPERIENCE
Cauley Detective Agency (CDA) March 2007 to Present
Security Officer
o Provide security and customer service to the employees at PPG Industries,
Inc
o Respond to Crisis Response Unit and Emergency Response calls
o Respond to internal and external calls using multi-line phone system
o Perform safety and security rounds
o Perform internal mail collection and delivery
o Monitor and respond to facility alarms
o Monitor and distribute proximity cards
o Monitor employee and visitor entry/exit
PlumChoice Online PC Services, Inc. April 2008 to November
2008
Computer Technician
o Provided Online PC support for Residential and Commercial customers
o Assisted customers with software installation, Network Security setup,
Wireless Network Setup
o Assisted customers with software error troubleshooting and resolution
o Assisted customers with peripheral device setup
o Assisted customers with Data Migration/Data backup
o Assisted customers with Vista training
o Performed Virus and Spy ware removal
o Performed PC Optimization
o Performed PC Tune-ups
Qualxserv October 2007 to April 2008
Field Service Technician/Customer Service Representative
o Performed on-site warranty service on Dell desktops/laptops
o On call resolution of repair needs
o Certified to repair Dell desktops/laptops
o Dell Tech ID #421235
Cauley Detective Agency (CDA) April 2006 to March 2007
Security Officer
o Provided security for AVIS car rental
o Checked rental contracts for validity
o Checked driver license validity
Qualxserv November 2005 to December 2006
Field Service Technician/Customer Service Representative
o Performed on-site warranty service on Dell desktops/laptops
o On call resolution of repair needs
o Certified to repair Dell desktops/laptops
o Dell Tech ID #421235
Optrex America Incorporated (subcontracted) June 2004 to October
2005
PC Support Technician Consultant
o Supported software and hardware for 80 employees in local/remote offices
o Installed/Configured/Supported MS-Windows 2000/XP, MS-Office 2000/XP/2003
o Performed ghosting and hardware deployment of laptops, desktops, printers
o Logged/replied to help desk cases using www.salesforce.com
o Created/maintained user accounts in Active Directory
o
o Supported Network connectivity (TCP/IP and Wireless)
o Supported/Repaired/Updated Dell laptops and desktops
o Supported/maintained Hewlett Packard Printers
o Created end user documentation
noPlace.com July 2000 to November 2005
PC Technician
o Installed and configured MS OS, MS Office
o Patch panel punch downs, network wiring
o Build/repair/modify desktops
Borders Group, Inc. June 1998 to May 2004
Support Technician
o Performed technical support for over 750 Waldenbooks stores
o Logged and replied to help desk calls using Software Artistry/Expert
Advisor and Remedy
o Supported networked IBM PCs and registers, laser Printers, and inventory
hardware
o Supported IBM OS/2 Warp 4.0, Windows NT 4.0, and I.R.I.S proprietary
software
o Assisted in producing procedure documentation for new technicians
o Executed polling reports (sales and inventory reporting)
o Participated in the yearly inventory support group
o Participated in the tax change support group
o Assisted with new technician training
Minuteman Press 1996 to 1998
Salesperson
o Developed new sales leads
o Created and maintained a customer database (MS Access)
State University of New York College 1994 to 1995
Student Aide, Academic Computing Services
o Assisted students with email accounts and various software packages on
both PC and Macintosh computer systems
Special Assistant, System Administrator
o Assisted students with various software packages (WordPerfect, Windows
3.1, MS Works, dBase IV) on IBM clone and Macintosh computer systems
o Assisted students with email accounts on a Prime mainframe
Installed software (Word Perfect, Windows 3.x, MS Works, PowerPoint,
dBase IV) on both networked and stand alone IBM clones, perform daily
backups on a Prime mainframe
o Upgraded Network and PC hardware
Monroe Community College 1991 to 1993
Student Aide, Math Learning Center Computer Lab
o Assisted students and instructors with software packages (Windows 3.1,
Minitab, various word processors) on both IBM clone and Macintosh
computer systems.
o Assisted students with various programming languages (Pascal, C, FORTRAN,
COBOL) on a MICRO VAX VMS
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