Analyst Management

Cheryl D. Kaesberg

*** ******* ****** ( Naperville Illinois 60565-1239 630-***-**** (

**************@*********.***

PROGRAMMER ANALYST/BUSINESS SYSTEMS ANALYST

Proven experience in business design and systems lifecycles. Demonstrated

skills in business and technical analysis, project planning, testing,

documentation and training. Strong individual contributor and team player.

Highly detailed and effective at solving user problems and delivering

quality results.

Gather User Requirements Write Test Cases 24 x 7 Production Support

Analyze User Requirements Unit and System Testing Prioritize Deliverables

Document User Requirements User Acceptance Testing Prioritize Multiple

Projects

Write Technical Conversions/Migrations Timeline Management

Documentation

EXPERIENCE

J P MORGAN CHASE, Chicago, Illinois 1997 -

2009

Senior Programmer Analyst

. Researched and analyzed user business requirements, documented the

requirements and created technical requirements documentation for a large

Customer Information System. Worked with multiple lines of business on

projects that ranged from small projects that lasted 2 or 3 weeks to mid-

size projects that lasted 2 to 9 months including major application

software releases and major conversions. Worked on multiple projects

concurrently, performed all necessary tasks and completed them on-time

and with quality results

. Determined test cases necessary for all testing, created and documented

test cases and test scripts

. Performed Unit, System, and User Acceptance Testing for new and changed

code and JCL, major releases,

and major conversions, executed tests and verified and documented all

test results

. Provided 24 hour production support for all production jobs, responded to

and provided solutions for all problems with production batch jobs and on-

line transactions and documented the solutions

. Programmed a large Customer Information System, used COBOL and DB2 to

change or create new program code for batch and CICS on-line programs to

meet user requirements

. Instructed other programmers on software tools and specific functions of

the Customer Information System, provided specialized technical

documentation and individual help

. Created project plans and estimated completion time for small projects

and presented to management

MONTGOMERY WARD, Chicago, Illinois 1995 - 1997

Senior Programmer Analyst

. Gathered and analyzed user requirements for multiple applications and

multiple users. Wrote technical documentation. Programmed application

systems using COBOL and DB2 to change or create new program code for

batch programs to meet user requirements.

. Determined necessary test cases, created and documented test cases

. Performed unit and system testing for new and changed program code and

JCL, executed tests and verified and documented all test results

. Maintained production jobs, created new and changed existing production

jobs to meet user requirements

EDUCATION

MBA, Management Information Systems, University of Chicago, Chicago, IL

B.S. in Quantitative Methods, University of Illinois, Chicago, IL

TECHNICAL SKILLS

LANGUAGES: COBOL, Easytrieve

PLATFORMS: DB2, IMS, VSAM

SOFTWARE TOOLS: DB2 Utilities, IBM Utilities, Xpeditor testing for batch

and on-line, Word, Excel, Visio, PowerPoint

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