Engineer Software

Anna Knyazyan

**** **** ******

Fremont, CA *****

510-***-****(h), 510-***-**** (c)

email: *******@*****.***

SUMMARY OF QUALIFICATIONS

Handled full product life cycle from concept through

design/development, testing, releasing and support

Focus on customer service of resolving issues and offering solutions

Have over 7 years of experience in creating adapters and integrating

ERP applications, in designing and developing integration solutions

using Web Services APIs, integration points of OnDemand systems, and

marketplaces

Highly competent with Salesforce CRM, CastIron, Oracle BPEL, Xactly

APIs, webMethods platform, JDEdwards OneWorld Applications, PeopleSoft

and Remedy integrations

Have extensive experience in gathering requirements to generate design

specifications for integration solutions and adapters

Skills

Applications: Salesforce CRM SaaS, Oracle BPEL, CastIron, webMethods,

JDEdwards, PeopleSoft, Oracle Apps, QuickArrow,

Concur, Xactly, Remedy, Siebel, understanding of

.NET framework

Math Programming Applications: Mathematica, MATLAB;

Development and other tools: Eclipse, JBuilder, SharpDevelop, Perforce,

MS Visual Studio,

Apache ANT, GNUMakefile, JUnit;

Databases: Oracle, MS SQL Server, DB2

Technologies and Protocols: SOAP, HTTP, TCP/IP, SNMP, J2EE, JSP, JMS,

XML, Web Services

Simulation software: Sigma, Arena, CORSIM (traffic simulation

software);

Languages: Java, C/C++, Java Script, Visual Basic, Pascal

Operating Systems: Windows Family, Unix, HP-UX, Mac OS

Platforms/Environment: PC/486/Pentium, Macintosh

Methodologies/Architectures: SOA Integration Architecture, Client-Server,

Agile Methodology

EXPERIENCE

Nov 2008 - May 2009 Salesforce.com, Inc. Canada (remote) Vancouver, BC

Information Technology - Application Development

Sr. Software Engineer

- migrated Expense Management integrations from CastIron to

Oracle BPEL

worked with the development team remotely to define SOA platform

worked with peers and business system to research new product for

Professional Services group and identified the integration strategies

advocated Scrum team on new integration technologies and SOA platform

Feb 2007 - Sep 2008 Salesforce.com, Inc., San Francisco, California

Information Technology - Application Development

Sr. Software Engineer

- designed, developed and documented integrations for

Financial Applications such Expense Management; wrote

integrations between Concur-Oracle, Concur-Ruesch and

Concur-QuickArrow

- developed an integration involving Workday and SFDC

- designed, developed, tested and supported integration

extracting daily exchange rates and loading into Oracle

- developed integration using Java only between Xactly and

SFDC

gained deep knowledge in Web Services integrations; Apache WSDL processing

worked with other teams to streamline business processes; develop new

processes that are dictated by systems involved in the integrations

worked closely with peers and business system analysts to research the

systems and identify points of integration

Aug 2006 - Jan 2007 Neopost, Inc., Hayward, California

Information Technology - ERP Development

Sr. Application Engineer

- developed processes to integrate Oracle Apps and Siebel

using webMethods 6.1 platform

administered Oracle-Siebel transactions such as Customer, Item, Order and

resolved issues

facilitated communication between Siebel and Oracle teams to improve data

integration

2000 - 2006 webMethods, Inc. (currently SoftwareAG), Sunnyvale, California

Product Development / Technical Services

Sr. Software Engineer

- handled complete development process of new products,

fully supported product testing, documentation and

release cycle

designed and developed PeopleSoft, AribaOnRamp, Remedy adapters for

webMethods 6.x platform

conducted product analysis and developed enhancements for the following

adapters: JDBC, XML, FileIO, PeopleSoft, ClarifyCRM, Adapter Development

Kit, AribaOnRamp1.0, Siebel and Oracle Apps

- researched and created integration package with Remedy

application for inbound and outbound transactions using

web services

- worked with customers and partner to validate

design/features of new products

- actively helped Sales and Consulting Services with

presentations and POCs

- created and conducted training classes

gained deep knowledge in publish/subscribe model of document processing,

webMethods 6.x platform, Integration Server, Trading Networks, webMethods

Enterprise Server (broker) architecture, ADK/Adapter Runtime, Web Services

capabilities

- developed packaged integrations to process Purchase

Order, Advanced Ship Notice transactions

- researched and prototyped Universal Data Model concept

Technical Services (Nov 2005 - Aug 2006)

- worked with customers to resolve their issues

validated customers' custom code

analyzed customers' design and made necessary recommendations

1998 - 2000 J. D. Edwards & Company (currently Oracle), Denver, Colorado

Supply Chain Execution / Application Development

Business Software Developer / Programmer Analyst

- worked with marketing and other development groups to get

new feature requirements and to provide implementation

guidance

- produced detail requirements and designed specifications

for new functionalities in Manufacturing Suite OneWorld

- designed, constructed, programmed and tested world class

functionality for Shop Floor Management system

- defined technical requirements and programmed batch

application used in Manufacturing Accounting

- visited customers' sites and helped customers in using

manufacturing applications

- conducted training classes and assisted in teaching C/C++

Business Function class

1996 - 1998 University of Arizona, Tucson, Arizona

Department of Systems and Industrial Engineering

Research Assistant

- researched the transit preemption strategies

designed and developed the application to optimize traffic lights for

transit preemption; used CORSIM to simulate bus preemption application

proficient in using Sigma, Arena, CORSIM (traffic simulation software);

Teaching Assistant

- tutored undergraduate students, hold office hours and

graded assignments

1994 - 1996 University of Kansas, Lawrence, Kansas

Department of Business Administration

Research Assistant

- developed an application using SAS to statistically

analyze returns of companies

- designed problems and exercises for financial study guide

that were published

Graduate Student Consultant at Small Business Development Center

- consulted clients in business development, marketing and

advertisement

- developed database and provided statistical analysis of

survey questions

EDUCATION

University of Arizona, Tucson, Arizona

MS Industrial Engineering, Department of Systems and Industrial Engineering

University of Kansas, Lawrence, Kansas

MBA, Business Administration, School of Business

Polytechnic University of Armenia, Yerevan, Armenia

Department of Computer Science

Diploma Computer Science and Systems Engineering(equivalent to BS)

PAPERS AND PUBLICATIONS

- Application of RHODES (Real-time, Hierarchical, Optimized, Distributed,

Effective System) to Provide Transit Priority

- Benefits of Using Supply Chain Methodology

- Anna Knyazyan, George E. Pinches, Study Guide for the 5th edition of

Essentials of Financial Management, HarperCollins College Publishers, New

York, 1996

- Study on Lawrence Downtown Businesses

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