Engineer Quality Assurance
Resume:
KEVIN R. NUNES
Taunton, MA *****
*******@*******.***
SUMMARY OF QUALIFICATIONS
. Communications and Information Technology experience
. Military communications center experience
. Associates Degree in Criminal Justice
. Certified Public Safety Telecommunicator
PROFESSIONAL EXPERIENCE
Raynham Police Department, Raynham, MA
8/2009 - Present
Part Time Dispatcher
. Received training and certification on the CJIS system.
. Communicated with police officers via radio.
. Received calls from the public requesting public safety services via
traditional phone lines, recorded lines and the E911 system.
CA, Framingham, MA
1992- 2008
Formerly known as Computer Associates
Systems Engineer / Quality Assurance Engineer
. Installed, configured and tested PC based operating systems and various
software products.
. Ensured that all systems met current corporate standards, including anti-
virus, network, and security patches.
. Provided instruction and orientation to users on new equipment and
software.
. Advised management about the state of all systems regarding performance,
warranty, storage space, memory requirements, etc. Recommended updates
or replacements when needed.
. Coordinated the use of multiple physical systems by various groups.
. Recorded detected issues into defect-tracking system and tracked issue
progress to resolution.
. Reviewed product documentation for accuracy and authored new sections
where required.
TRW Real Estate Loan Services, Dedham, MA
1987 - 1991
Communications Coordinator
. Administered all communications functions for the office, including voice
and data systems.
. Supported all office requirements of an AT&T 3070 phone system, and 40
phone lines.
. Coordinated services with AT&T and New England Telephone as needed.
. Processed and transmitted various lending data products to customers.
. Initiated programs to enhance office productivity, specifically improving
product turn around time.
United States Air Force, Bolling Air Force Base, Washington, DC
1983 - 1987
Sergeant, Telecommunications Center Shift Supervisor
. Possessed Top Secret / SBI Government Clearance.
. Provided information systems and communications support for various Air
Force agencies.
. Produced timely and accurate output that conformed to established
procedures.
. Assigned processing priorities and scheduled system workloads.
. Reviewed and updated operating instructions covering equipment and
procedures.
EDUCATION AND TRAINING
AS, Criminal Justice, Massasoit Community College
Massachusetts Public Safety Communication Academy, certificates available
on request.
INTERESTS AND ACTIVITIES
Chairman of Taunton's annual Liberty and Union Weekend
Member of the Historic District Commission for the City of Taunton
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