Customer Service Software

Melissa Rios

**** **** ******

temple, tx *****

254-***-****

************@*******.***

information technology specialist

To obtain an IT Technician position utilizing my computer hardware and

software education and experience.

Skills:

. Hardware Upgrade/Repair (RAM, Hard Drives, CD/DVD ROMs, Power Supply)

. Hardware Troubleshooting, Resolution, & Maintenance

. Hardware/Software Re-Imaging (IDE, SATA)

. Computer, Notebook, & Netbook Upgrade/Repair

. Monitor/LCD, Keyboard, CD/DVD Drive, Hard Drive, and Printer

Installation/Repair

. Complete Computer Netbook Installation/Inspection/Repair (Interior and

Exterior components)

. Desktop/Laptop Troubleshooting & Configuration

. Excellent Communication & Customer Service

. Software Routine Maintenance Upgrading (MS Updates, Antivirus

Scanning, etc)

. Operating/Application Software Installation and Maintenance (Windows

2000, XP, Vista, 7, MS Office 2003 & 2007)

. VMware, Active Directory

. Network Printers, Faxes, & other Peripheral Troubleshooting/Upgrading

. Network Ethernet Cable Configuration and maintenance

Professional Experience:

Acer America (Aerotek) Temple, TX 3/2010 - 6/2010

Computer Assembler/Netbook & Notebook Main Board Screener

. Image/Clone Hard Drives with Norton Ghost & Perform BIOS updates

. Inspect Netbook Computers for technical issues or other damage

. Repair faulty components (Hard Drives, LCD Monitors, Power Boards,

Thermal Modules, RAM, Wireless NICs, 3G Cards, Motherboards, Touch

Pads, Keyboards, CPUs)

. Inspect Computer Notebook and Netbook Mainboards

. Utilize Post Code Readers and Record/Document Post Codes into Acer

Database for further repair

. Daily operation of Microsoft Windows (XP, Vista, 7), Office

(2003/2007)

ECPI College of Technology Virginia Beach, VA 6/1/2007 -

6/5/2008

IT Help Desk/Field Support

. Performed the following promptly and efficiently with minimal

supervision:

. Assisted faculty, staff, and students with computer related issues

. Troubleshot, configured, and maintained over 800 Dell & 50 Mac

workstations

. Installed, troubleshot, and configured system and application software

. Installed and upgraded hardware (RAM, hard drives, CD/DVD ROMs, etc.)

. Upgraded system and application software as needed

. Re-imaged workstation hard drives using Image Cast and Acronis

. Monitored and resolved workstation software and hardware technical

issues

. Remotely accessed workstations using DameWare

. Replace/Install new computers and peripherals

. Troubleshot and resolved network interruptions

. Configured and maintained network connectivity

(Ethernet/switches/routers)

Other Work Experience:

Pizza Hut, Fernandina Beach, FL Delivery Driver 6/1/2003 - 7/1/2004

Taco Bell, Jacksonville, FL Shift Manager 12/1/2001 -

5/15/2003

TXU Electric & Gas, Waco, TX Customer Service 1/2/2001 -

11/1/2001

Education:

ECPI College of Technology Virginia Beach, VA

Pursuing an Associates of Science Degree in Computer Information Science,

Concentration in Networking and Security Management

Expected Graduation Date: 2011 GPA: 3.41

- Phi Theta Kappa International Honor Society Member

- Cum Laude Graduate

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