Quality Customer Service

Paul R. Protzmann

*** ********* ****, ******, ********* 53044

Phone: 920-***-**** Email: ****.*********@***.***

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CAREER SUMMARY

- Dedicated Quality and Customer Service Manager with demonstrated ability

to multi-task in the development, administration, and integration of

Quality Systems throughout a manufacturing company

- A well organized decision maker that has consistently reduced production

scrap/rework through quality engineering and statistical process control,

ultimately contributing to lower production costs

- Improved, organized and made manufacturing processes more efficient

through cellular and just in time manufacturing methods and experimental

design techniques

BUSINESS EXPERIENCE

QUALITY SUPERVISOR GARDNER DENVER THOMAS DIVISION - Sheboygan, WI

2008 - 2010

Responsible for administration of quality programs, supervision of quality

staff, and customer complaint corrective action responses:

. Cut customer complaints by 25% through implementation of effective

corrective actions and lean production practices, ultimately

preventing a reoccurrence of defects

. Reduced warranty returns by 20% using production parts cleaning

process changes

QUALITY MANAGER REGALWARE/WEST BEND COMPANY - Kewaskum, WI

1993 - 2007

Responsible for development, training, administration and enforcement of

all company quality programs:

. Developed and implemented quality program integrated into

cellular/just in time manufacturing, including integration of quality

systems and Pareto Analysis that monitored process control, scrap and

rework data, standard operating procedures adherence, and inspection

of process procedures and blueprints.

. Quality system implementation produced efficiencies by reducing

product travel time, reducing in-process inventory, reducing scrap by

over $500,000/year and reducing customer complaints and product

returns by half.

. Developed and implemented quality procedures and standards with China

manufacturing partners, achieving a level of 60% of product sourced in

China with same high quality standard as domestically produced

product.

QUALITY ENGINEER HAMILTON SCIENTIFIC - Two Rivers, WI

1986 - 1993

Responsible for assuring quality of all aspects of production:

. Developed quality policies, procedures, training programs, and

performance/capacity tests that reduced quality inspection staff by

94% while improving overall quality

. Developed Quality System Audits as part of the Quality Supplier

Program, implementing long term partnerships with suppliers.

EDUCATION AND PROFESSIONAL TRAINING

B.S. Biology, Math Minor University of Wisconsin - Stevens Point

Quality Control Statistics Lakeshore Technical College

Quality Engineering Marquette University

CERTIFICATIONS: Member American Society for Quality, ASQ

Certified Quality Engineer

SEMINARS: Lean Six Sigma, Juran Workshops, Taguchi

Experimental Design, ASQ

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