Customer Service Technician
Resume:
Kyle D. Bryan
Lemon Grove, CA 91945
ably69@r.postjobfree.com
Education
Associated Technical College, San Diego, CA; Certificate in
Telecommunications, 2005
Professional Summary
. Expert level in Data Recovery, Internet Browsers, Email, Spyware & Anti-
Virus programs, Diagnostic Software, CD Burning software, Adobe Suite
(CS2-CS5); MS Office Suite (2000-2010) and Windows Operating Systems (95
thru 7)
. Computer configuration, installation, building, troubleshooting, repair
and upgrading
. Network configuration (WAN, LAN & Wireless), troubleshooting, repair and
upgrading
. Internet repair, firewall and router configuration
. Ability to read and interpret electronic /electric schematic diagrams
. Signal testing/tracing, cable running, fabrication & repair (CAT3, 5-6,
RJ-45 structured cabling, EIA/TIA 568A/B, fiber optic)
. File archiving via CD, Tape Backup, NAS & FTP
. Research for client, business and teacher/student education
. Customer Service, Client file maintenance, updating and storage
. Web Design (Dreamweaver & Joomla) & administration
. Mobile device setup & configuration
. Technical Training (software & hardware) for clients & technicians
. Peripheral equipment setup, configuration, troubleshooting and repair
Experience
Unchained Unlimited, Lemon Grove, CA May 2007 To present
INFORMATION TECHNOLOGIST/WEB ADMINISTRATOR
. Provide technical know-how for their computers.
. Revamped their website which was in design for 2 years (completed the
project in 30 days).
In-Touch Communications, San Diego, CA January 2005 To Present
TECHNICAL CONSULTANT/TECHNICIAN
. Saved a client approximately $1,000,000 by recovering vital company files
from a computer that had been re-formatted from Windows 98 to XP.
. Client stated that I saved their company.
180 Connect, San Diego, CA
January 2005 To January 2007
LEAD TECHNICIAN/INSTALLER
. Was primary tech when it came to computer & telephone installations.
. Was also the training technician for all new techs.
. Was frequently requested by Time Warner Cable to assist or fix problems
when their technicians couldn't resolve the issue.
Tech-Etch, Fall River, MA October 2003 To December 2003
TECHNICAL SUPPORT
. Eventually helped set up and improve their computer controlled presses
which increased productivity by 25%.
Universal Reprographics, Inc., San Diego, CA
December 2000 To July 2002
NETWORK ADMINISTRATION
. Took their network down and rebuilt it to utilize the right equipment and
provided both their clients and employees with rapid access to the
internet using T1.
. Optimized the archiving of the clients files to provide fast and easy
access which decreased the delivery time by 30%.
Advance Blueprint, San Diego, CA August
1985 To September 2000
NETWORK ADMINISTRATION/DIGITAL SYSTEMS SERVICE & SUPPORT
. Established their color reprographics department as well as their wide
format black and white departments.
. Which helped maintain a competitive edge.
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