Customer Service Manager

William L. Miller - *** E. Saint Vrain St.- Colorado Springs, CO 80903

Home Phone: 719-***-**** Cell Phone: 719-***-****

**************@***.***

ANTHEM BLUE CROSS BLUE SHIELD/WELLPOINT

Colorado Springs - 01/2003 to 03/2009

CUSTOMER SERVICE REPRESENTATIVE II:

My duties with record of success, included advising members and

prof

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s

s

i

o

n

a

l

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of the available benefits and limitations of Dental and Vision

polic

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e

s

.

P

r

o

b

l

e

m

solving in direct relationship to claim processing, dental review,

f

i

n

a

n

c

e

a

n

d

provider relation issues. Effectively used due diligence to

locate

o

r

p

r

o

c

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r

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necessary documentation to allow finalization regarding the claim.

A

l

l

w

h

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l

e

keeping within HIPPA as well as, Anthem guidelines and standards.

CUB FOOD/ FOOD MARK STORES

Colorado Springs - 04/1989 to 01/2003

PRICING MANAGER: MANAGER 3 YEARS

ASSISTANT PRICING

MANAGE

R

3

Y

E

A

R

S

Pricing manager with a solid background in store signage,

merchandis

e

identification, advertisement verification and vendor

accountability

.

Administered weekly audits to verify book to shelf, to register,

acc

u

r

a

c

y

for all departments. Leadership ability to directly supervise

staff

o

f

6

a

s

w

e

l

l

a

s

developing productive relationships with colleagues, customers,

and

s

t

o

r

e

staff at all levels.

GROCERY CHECKER: 8 YEARS

Established a friendly working relationship with customer and

store

s

t

a

f

f

.

A

l

l

While proficiently reaching and exceeding company standards as

well

a

s,

Financial accountability.

PHYSICIANS BUSINESS MANAGEMENT

Colorado Springs - 04/1989 to 07/1994

ACCOUNT EXECUTIVE:

Responsible for billing Pathology services to patients, commercial

i

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s

u

r

a

n

c

e

a

n

d

government insurance agencies. To include both primary and

secondary

i

n

s

u

r

a

n

c

e

filings. Effective leadership with coordination of 7 staff

members,

d

u

e

d

i

l

i

g

e

n

c

e

t

o

meet or exceed company projections and standards. While

maintaining

a

p

r

o

d

u

c

t

i

v

e

professional relationship with Pathologists, managers and staff.

St

r

e

a

m

l

i

n

e

d

t

h

e

process of gathering information necessary to complete all aspects

o

f

t

h

e

b

i

l

l

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n

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process to completion.

EDUCATION

Microsoft Office XP - Certification thru Pikes Peak Workforce Center

03/09/2010

Word

Excel

PowerPoint

Access

PIKES PEAK COMMUNITY COLLEGE

5675 S. Academy Blvd.

Colorado Springs, CO. 197*-****-**/27/2009 Customer Service

Certification

UNIVERSITY OF COLORADO AT COLOARDO SPRINGS

Austin Bluffs Parkway

Colorado Springs, CO. 1975-1976

COURSES COMPLETED:

Accounting I & II English

Principles of Supervision I Political

Science

Principles of Banking I Current World

Issues

Business Math Economics

I

History of Western Civilization

HARRISON HIGH SCHOOL

2755 Janitell Road

GRADUATED

Colorado Springs, CO.

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