Project Manager Sales

Denise Turgeon

***A Trapelo Road, Waltham, Massachusetts 02452

617-***-**** **************@*****.***

Summary

Senior management professional with executive and international

experience. Recognized for maximizing company profitability and efficiency

in various industries. Successful in diagnosing, solving, and implementing

the changes necessary to address complex business problems covering:

business strategy, systems, policies and people. Demonstrated success in

large corporate organizations and startups. A nimble, trusted resource who

brings both depth and breadth to an organization's executives. Expertise

includes:

Strategic Planning KPI development Profitability Analysis

Market Analysis and Business Case Analysis Client/Stakeholder Management

Modeling

Experience

ACROSSWORLD EDUCATION, Boston, MA 2009 - 2010

Director of Operations

Built business plan and internal structure/processes for a start-up

company in education technology services

. Drafted business plan for use with private and VC investors. Advised

President/CEO on all strategic planning issues. Developed detailed

market analysis models to size revenue opportunity and associated

business plan to execute the strategy.

. Managed corporate identity and web design efforts. Replaced existing

vendor, managed development process. Developed web site copy and

materials.

. Lead product development focus groups with educators and students to

prioritize product enhancements.

. Developed master agreement for SaaS model and negotiated sales

contracts with customers.

FIDELITY INVESTMENTS, Marlborough, MA

2005 - 2008

Director, Cost Management

Within Information Technology group, appointed to develop program to

significantly reduce cost per participant metric and achieve scale across

software platforms

< Developed strategic framework to manage every aspect of $500 million

support and maintenance budget. Established and led cross-functional

teams designed to identify and prioritize issues/solutions. Routinely

presented to and advised C-level Executives/Senior Vice Presidents.

Managed team of analysts. Exceeded first year cost reduction goals by

50 percent.

< Developed infrastructure, labor, and application-specific KPIs for use

in benchmarking, achieving five-year plan targets. Designed and

managed development of new online reporting tool.

< Initiated approach to total cost of ownership that improved business

case analysis/decision-making in the software development process.

Developed processes and evaluated tools for analysis.

SAMARHO USA, LLC, Boston, MA

2004 - 2005

President/Owner

President of a start up retail/wholesale accessories concern

< Developed online and B2B sales strategy. Designed and built

innovative web site using focus groups and primary research to

translate customer needs into web design. Managed all aspects of

business including marketing, sales, finance, and logistics.

SABRE AIRLINE SOLUTIONS, London, England/Houston, TX

2000 - 2004

Management Consultant

Change agent for international airline executives in management consulting

role

< Project Manager for a major strategy/process re-engineering project

that redesigned an international airline.

o Personally re-engineered processes to integrate marketing and

planning units. Developed a new integrated planning process as

well as a distribution strategy designed to reduce expenses by

15-20 percent by using gap analysis and facilitating team

sessions to document implementation challenges.

o Directed consultants covering revenue management, corporate

sales and distribution logistics portions of the engagement.

< Formulated alliance negotiation strategy for Eastern European carrier

considering membership in global airline alliance. Reviewed strategic,

operational, and cultural synergies between the client and potential

partners.

< Additional engagements in profitability analysis, CRM, revenue

recognition throughout EMEA, South America, and Asia.

CONTINENTAL AIRLINES, Houston, TX

1997 - 2000

Manager, Global Gateway Project, Corporate Real Estate

Corporate liaison for a $1 billion airport expansion project

< Initiated new approach to program management by identifying potential

work process and staffing improvements as well as enhanced application

of technology.

< Managed third-party accountants, tax department, and real estate staff

in creating a $50 million reimbursement package for first bond draw

down. Approved subsequent monthly bond requisitions and developed

project controls.

Senior Associate, Flight Profitability System

Part of business team responsible for enhancing cost accounting

methodologies that determine profitability of

individual flights

< Created new methodology for allocating $616 million in annual

commission expense to individual markets. Developed business

requirements, assessed data warehouse content and capabilities, and

tested proposal to determine impact on company-, geography-, and

market-level results.

< Designed and implemented the first model that converted overall

corporate budget to market level. Allocated $13 billion in revenue

and expenses to more than 200 markets.

< Analyzed and summarized quarterly results by region, with special

focus on new and priority markets.

Associate, Corporate Development

Assessed profitability of potential new markets, alliances and marketing

agreements

< Formulated Continental's strategy to effectively access a new

international business market. Forecasted demand, fares and net P/L

for 14 scenarios. Identified potential code share/alliance partners.

Participated in preliminary negotiations with CEO of target carrier.

< Assessed potential code share/block agreements with 5 different

carriers. Qualified impact in terms of passengers and net

contribution. Assessed possible responses by competitors, estimating

lost traffic and recommending alternative course of action.

< Part of project teams analyzing revenue potential for acquisitions,

five-year plan, special projects. Translated impact of five-year plan

on strategic operational programs.

FIRST UNION NATIONAL BANK, Charlotte, NC

Summer 1996

Senior Consultant, Strategic Support Services

Summer intern in internal consulting group (MBA Internship)

< Through benchmarking and competitive analysis, recommended (FUNB

implemented) the formation of a self-directed team of production

managers to manage direct mail projects to improve brand image and

consistency across product areas and save an estimated $3 million.

Conducted interviews within relevant product areas. Documented current

processes and identified commonalities.

ICF KAISER INTERNATIONAL, Fairfax, VA

1991 - 1995

Analyst/Research Assistant

Public policy analyst supporting public and private sector clients'

environmental compliance programs

< Managed $500K in EPA projects. Served as primary client contact.

Developed and monitored budgets for individual projects. Directed

project teams. Drafted project work plans and progress reports.

< Performed reviews of compliance programs at Fortune 100 facilities,

creating recommendations for process and information technology

changes to improve compliance.

< Led project team formulating recommendations to revise US DOT

inspection and enforcement process. Conducted interviews, analyzed

legislation, drafted recommendations and managed project team.

Education

Kenan-Flagler Business School, THE UNIVERSITY OF NORTH CAROLINA AT CHAPEL

HILL 1997

Master of Business Administration

TUFTS UNIVERSITY, Medford, MA

1991

Bachelor of Arts, cum laude

Dean's List, 1987-1991

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