Customer Service Representative

Laura Pankey

678-***-**** *********@*****.***

Summary Microsoft Office, Word, and Excel with 9 years experience.

Customer Service and Call Center with 8 years experience.

Skilled in assembly, material handling, packing, shipping

and receiving.

Experience Administrator/Billing

Pankey & Family Concrete Springfield, Ohio 12/2009-04/2010

? Responsible for all billing, accounts receivable and payable.

? Documenting all employee hours and payroll.

? Marketing the business for new customers.

Customer Service Supervisor/ Instock Supervisor

Wal-Mart Supercenter, Springfield, Ohio 1/2009-1/2010

* Responsible for all money in registers and daily audits.

* Delegating duties for all associates on front end.

* Unloading Trucks, Pallet Jack, Inspect all inbound Stock &

Creating Modulars.

Shipping & Receiving

DHL, Wilmington, Ohio 04/2006-12/2008

? Sorting Packages on the line and using pallet jack to

move packages.

? Shrink wrapping packages for shipment.

? Scanning all inbound and outbound shipments.

Customer Service Representative

Sprint Communications, Fairborn, Ohio 02/2004-01/2006

* Inbound calls for orders and outbound calls to handle

customer complaints.

* Using Office XP including Word, Excel and PowerPoint.

* Data entry of customer orders and information from fax and

mail.

Assembler

Beach Manufacturing, St. Paris, Ohio 02/2003-01/2004

? Assembling truck mirrors and other accessories for

semi-trucks.

? Sorting Parts, packing parts to be shipped and pallet

jack to move packaged parts.

? Retrieving orders from system and pulling parts as

well as weekly inventory.

Data Entry Clerk

Adecco Temp Services, Fairborn, Ohio 01/2002-12/2002

* Data entry of insurance policies for MetLife Insurance

* Sorting and reading mail received by clients and entering

into system.

* Using Microsoft Word & Excel for client projects.

Customer Service Representative

Pearson Publishing Company, Hilliard, Ohio 02/2000-01/2002

* Taking inbound calls for purchase orders from educational

institutions.

* Making outbound calls for complaints and customer service.

* Debit/credit accounts for clients, Accounts receivable and

Payable.

Education Clark State Community College, Springfield, Ohio

+ Nursing

Springfield South High School, Springfield, Ohio 06/1999

+ Diploma

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