Customer Service Quality Assurance

Joann Tien

* *******, ******, ********** ***** ? *********@*****.*** ? 949-***-****

OBJECTIVE____________________

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To secure a position that will develop and maximize management and

human relations skills.

EDUCATION____________________

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University of California, Irvine

Bachelor of Arts in Economics, June 2010

Minor in Management, June 2010

Average GPA: 3.59

WORK EXPERIENCE____________________

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Chemical Sourcing Intern, Allergan, Irvine, CA.

(06/10-present)

. Worked directly with 3 senior chemical sourcing managers and the

Quality Assurance department to maintain chemical files and ensure

GMP is enforced

. Gained the communication and organization skills required for

interacting directly with Allergan's manufacturers, distributors

and suppliers

. Responsible for gathering data necessary for creating and reviewing

validation reports for newly assigned chemicals

Human Resources Assistant, T-Force Inc., Irvine, CA.

(03/10-6/10)

. Created spreadsheets to track company client's financial statements

and expenses

. Organized bank statements, confirmation notices, and transfers

. Worked with clients daily at a personal level to ensure files and

records were updated

. Gained skills and experience needed to handle challenges associated

with working in a start-up company

Billing Clerk, Personable, Inc., Fountain Valley, CA.

(05/09-09/09)

. Processed billing statements for Hosting Service Division

. Ensured that clients were charged in a timely manner

. Developed the customer service skills needed to handle client

inquires and concerns

Financial Advisory Intern, Merrill Lynch, Newport Beach, CA.

(01/09-06/09)

. Assisted FAs on projects through Excel, Word, Capital IQ, and

Client Review Center

. Analyzed client investments and asset allocations through

portfolios

. Updated client information, prepared and entered application forms

for new clients

. Researched targeted groups of companies in Orange County

Accounting/Payroll Assistant, MSAA Partner, LLC, Irvine, CA.

(07/07-06/08)

. Organized and reviewed A/R, balance sheets, daily financial

statements and bank statements

. Entered and reviewed data in Quickbooks

. Ensured bills were sent in a timely manner to appropriate stores

. Handled client inquires related to billing, bank statements, and

personal accounts

. Managed payroll functions for store employees

ACTIVITIES

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Language Exchange Program Treasurer, University of California, Irvine

(09/07-06/08)

. Responsible for managing and recording club expenditures and revenue

. Organized club activities and sales

Fountain Valley Hospital Junior Volunteer, Fountain Valley, CA.

(06/02-06/06)

. Attended to patients

. Assisted nurses and doctors in different departments

SKILLS

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. Proficient with Microsoft Word, Excel, PowerPoint

. Basic training in Quickbooks, Client Review Centers, Capital IQ, ADP

and Infomart's background check program

. Experience in ERA, Coral, and Sharepoint

. Typing Speed: 95 WPM

. Languages: Chinese (Intermediate-Speak), Spanish (Basic- 4 years)

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