Quality Assurance Project
Resume:
Scott Harold Morey
Business Analyst & QA Analyst
Front Royal, VA 22630
*******@*****.***
Experience Synopsis: Over twelve years experience as a Business Analyst
and Quality Assurance Analyst in the information technology and
telecommunication industries. Highly skilled in working directly with
customers and multiple project support teams. Skills include; producing
technical documentation and conducting technical presentations, identifying
and defining customer requirements, establishing project schedules and
priorities, and serving as a liaison between internal development teams and
external users. Experience includes involvement in all phases of the
software development lifecycle from requirements definition through user
acceptance testing and deployment. Strengths include strong interpersonal
skills, excellent oral and written communication, and the ability to work
effectively to see projects through to completion.
Employment History:
February 2010 - July 2010:
IT Project Management Senior Business Analyst, Applied Computing
Technologies
Department of Homeland Security (DHS) - Federal Emergency Management Agency
(FEMA), Bluemont, VA
Responsibilities included:
. Senior Business Analyst responsible for FEMA's change management
process.
. Developed configuration management plans, milestones, and schedules
for projects. Suggested alternative revisions and assisted in
implementing new strategies as appropriate.
. Researched, defined, and documented vendor's change management
processes for integration into FEMA's change management framework.
. Responsible for interpreting configuration management activities and
defining the tool set implemented for tracking change management
functions.
. Created Microsoft Project (MSP) template to track multiple migration
projects within FEMA assuring compatibility with the overall DHS
master schedule.
. Developed initial technical guidelines and other documentation of
hardware and software standards to facilitate change management and
problem tracking.
. Developed and maintained relationships with customers and support
personnel through positions on the vendor's Change Advisory Board
(CAB) and DHS's Infrastructure Change Control Board (ICCB). Ensured
changes were appropriately vetted through technical and security
reviews prior to implementation into production.
. Established standard operating procedure for vendor initiated change
requests.
. Excellent knowledge of Internet, Intranet, Extranet, and client/server
architectures.
February 2008-January 2010:
IT Project Management Business Analyst, Ntelos, Waynesboro, VA
Responsibilities included:
. Lead Business Analyst on the implementation of TSRM (Tivoli Service
Request Manager) to replace the Wireline trouble ticketing and
inventory systems (ICMS, Granite, and Yoda).
. Collaborated with different business units including; Information
Technology, Operating Systems Support, and Marketing to gather
business requirements and produced functional requirements for
successful implementation of multiple projects for both Wireline and
Wireless divisions.
. Responsible for developing, analyzing and maintaining business and
functional requirements for software application development projects,
which included detailed requirements documentation and process flows.
. Proactively communicated with Developers and Program Manager to ensure
required functionality was addressed in developed system.
. Provided quality assurance support through the application testing
phase.
. Prepared test plans and scripts related to the software application
projects.
. Developed application user manuals and help guides.
. Supported the implementation process from production deployment to
application support.
. Decomposed requirements using a variety of graphical and textual
documentation.
September 2004-September 2007:
Quality Assurance Analyst/Production Support Developer, TRX Inc., Tyson's
Corner, VA
Responsibilities included:
. Promoted to Production Support Developer in 2007, responsible for
maintaining all inbound data feeds, which populate the Global Data
Repository (GDR), and all outbound data feeds, which create client
specific reports using MicroStrategy and Business Objects; resolve
production issues by providing in-depth analysis, identifying, and
implementing effective solutions; and completing development on custom
client work orders
. Lead Quality Assurance Analyst on the Citibank Custom Reporting System
(CCRS), Citibank Custom Analytical System (CCAS), and the User
Administration Module (UAM) MicroStrategy conversion projects
. Implement Quality Assurance processes, which include the creation of
Business Control documents such as Test Plans, Requirements Documents,
and Test and Evaluation Reports
. Provide accurate test estimates to Project Managers for new projects
. Collaborate with Project Managers and Developers to help define
customer requirements
. Develop test schedules using Microsoft Project Planner
. Create, execute, and document test scripts to validate requirements
and ensure that quality code is deployed to the production environment
. Analyze identified defects, and provide the development team with
accurate information to replicate and resolve issues
. Validate defect fixes prior to deployment to production
. Provide recommendations where quality assurance improvements could be
implemented throughout all phases of the Software Development
Lifecycle (SDLC).
. Document work progress and any open issues in a weekly status report
for senior management.
November 2003-August 2004:
Business Analyst, ENSCO INC:
U.S. Office of Personnel Management, Enterprise Human Resource Integration,
Fairfax, VA
Responsibilities included:
. Identified and defined the customer requirements for each phase of
the project
. Derived system requirements from customer requirements to create a
Requirements Traceability Matrix
. Developed system integration test scenarios.
. Executed and documented test scenarios to validate requirements
. Documented and provided metrics on all defects found during testing
to the project team Collaborated with development teams to help
resolve defects
. Validated defect fixes prior to deployment to production
. Created User Acceptance Test scenarios and reviewed with the client
. Provided assistance during User Acceptance Test to members of
different government agencies
. Delivered presentations and briefings and demonstrated application
capabilities to various Government representatives
. Involved in all phases of the software development Iifecycle
January 2002-April 2003:
Systems Analyst, ENSCO INC: IBM. Endicott NY
Responsibilities included:
. Designed, documented, and executed test scenarios from requirements
documents and system design documents
. Documented and communicated to project team all defects found during
testing
. Validated defect fixes prior to deployment to production
. Lead Systems Analyst on the Accounting modules for the United States
and International IBM Companies, this included: Canada, Europe, Asia,
and Latin America
November 1996 to November 2001
Systems Analyst/Consultant, C.T.G: Global Procurement Division IBM.
Endicott NY
Responsibilities included:
. Promoted to Database Configuration Specialist for the International
EMEA project in 2000, responsible for setting up and configuring test
databases to be used by test analysts during the testing cycles
. Promoted to lead analyst for the International EMEA (European) Project
in 1999; met with developers and engineers to set up test schedules,
met with project test analysts to assign test cases, held status
meetings with project managers to discuss testing progress
. Promoted to lead test analyst within one year of employment; wrote
test cases to be used by analysts during test cycles, reviewed test
cases after testing was completed by analysts
Education: Ridley-Lowell Business & Technical Institute, Binghamton, NY
Associates Degree Accounting 1996 Certification: American Society of
Professional Education, Soft Ware Testing & Quality Assurance 2007
Applications/Tools: Operating Systems:
Business Objects LINUX
DB2 MS-DOS
DOORS 7.0 UNIX
Lotus Smart Suite WinRunner
Lotus Notes Windows XP
Microsoft Office Suite (Word, Windows 2000
PowerPoint, Excel, Access)
Microsoft Project Windows 98
Microsoft Visio Windows 95
MKS - Project and Defect Tracking Windows NT
Tool
Remedy - Change and Release Languages:
Management
Requisition Catalog - Notes and Java
Web versions
SAP PERL
Synergex PVCS Tracker SQL
Test Director
TOAD 7.5
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