Software Support
Resume:
Mark L. Wittwer
***** ****** *****, **** *******, MN 55346 mark_wittwer@hotmail
OBJECTIVE To obtain a challenging position in the IT industry with
opportunities for
wide-ranging experience, professional development and
growth.
WORK DATACARD CORPORATION Minnetonka, MN 1998 to Present
EXPERIENCE
Network Analyst, November 2006 - Present
. Install and maintain HP Intel server hardware
. Create VB scripts to automate system administration
tasks
. Install, administer and maintain Windows 200X Servers
and Linux VM's
. Administer Windows Active Directory/ DNS/WINS/DHCP
. Apply software patches via WSUS and perform upgrades to
operating systems, hardware and software to maintain
systems integrity and security.
. Interact with Applications Analysts, systems, users and
external parties in order to support and upgrade
business software applications.
. Participate in the planning, design and implementation
of new technologies
. Monitor systems performance and optimize systems
availability
. Provide cross-functional support to other Technical
Analysts and network infrastructure components.
. Create and maintain documentation of technical
environment
. Participate in the planning and maintenance of recovery
systems and environment
. Provide on-call global support
. Help maintain and configure Cisco Routers, Switches, and
Firewalls
. Light Telecomm responsibilities
. Microsoft Office SharePoint Server Administration and
support
. Maintain Netbackup and Brightstor backup environments
Senior Desktop Support Specialist, March 2003 - November
2006
. Interview and train Desktop Support new hires
. Level 2 Support
. Involved in Disaster recovery
. Respond to and diagnose computer hardware and software
problems through discussions with end users
. Set up new PC's and format with corporate
standard software
. Accurately maintain databases used for managing
hardware, software and support
. Collaborate with application developers,
network services or software systems
engineering to identify and correct problems
. Recommend enhancements to existing systems
. Corporate data backup and restoration
. Orientate new employees on Corporate systems
and software
. Setup, maintain and administrate a Project
Server 2003 implementation
Desktop Support Specialist, 2000 - March
2003
. Respond to and diagnose computer hardware and software
problems through discussions with end users
. Set up new PC's and format with corporate
standard software
. Accurately maintain databases used for managing
hardware, software and support
. Collaborate with application developers,
network services or software systems
engineering to identify and correct problems
. Recommend enhancements to existing systems
. Corporate data backup and restoration
. Orientate new employees on Corporate systems
and software
EDUCATION
Hennepin Technical College
Network Administration/Analyst A.A.S.
KRS, Bloomington, MN
Diploma in Computer Networking
Certifications: MCSE, A+, MCTS: Microsoft Office
SharePoint Server 2007 Configuration
REFERENCES Available upon request
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