Security Manager

ROBERT MENDAL ***** Chief Lane, Westland, MI

****5

*******@*****.*** . Cellular 734-***-**** .

Home 734-***-****

Objective

An Information Security position within your organization that will utilize

recent education, experience, and

unique abilities.

Qualification Highlights

Created a monthly report, as well as procedural documentation, for the CISO

of GMAC which

consolidated the hundreds of security incidents encompassing

GMAC and it's subsidiaries.

Facilitated in the creation of weekly Internet Filtering reports for the

Global Information Security Manager

of GMAC which allowed for the creation of internet access

policies that increased security globally.

Tracked and assisted in the investigation of users' anomalous internet

activity on the GMAC intranet.

Successfully helped to complete the installation of 43 embedded Windows

systems for the parking

system at Detroit Metro Airport with ACS Transport Solutions.

Successfully handled all residential computer issues for clients with Geeks

4 Rent.

Education

Walsh College, Troy, MI

2009

Bachelor of Science, Information Assurance

GPA: 3.45. Internship with GMAC. Dean's List multiple terms while working

40 hours weekly. Successfully

completed coursework in self-directed, self-paced learning environment.

Schoolcraft College, Livonia, MI

2005

Associate of Science, Programming

Emphasis on C++, Java, JavaScript, Visual Basic and HTML.

Employment Summary

GMAC, Detroit, MI

2008 to 2009

Identity & Access Management Intern

Developed ideas for increasing internet access security throughout the GMAC

organization.

Developed executive level security incident tracking report as well as

procedural documentation.

Worked with Security team to coordinate the transition of EDS and Rescap

users into GMAC employee

IDs.

Tier 3 troubleshooting for all GMAC ID issues.

ACS Transport Solutions, Romulus, MI

2007 to 2008

Systems Technician

Installing, maintaining and upgrading the new parking equipment at Detroit

Metro Airport. The equipment

includes entry lanes, exit lanes, and cashier booths.

Installing, configuring and upgrading the Windows 2000 operating system

running on all 43 pieces of

equipment at the Smith and MacNamara terminals.

Installing and configuring the switches to connect all equipment to the

network.

Installing and configuring all of the fiber optic cabling for the equipment

to the servers.

Creating new network users, unlocking and resetting passwords for users via

Active Directory.

Maintaining and updating the servers that control the credit card

transactions for parking at the airport.

Troubleshooting and fixing both hardware and software when a piece of

equipment does not work.

Tech Team Global, Southfield, MI

2007 to 2007

Support Center Associate

Provided telephone support to Sears and K-Mart corporate employees.

Reset passwords and unlocked locked out domain accounts over multiple

domains as well as

mainframe accounts.

Troubleshot issues for corporate software, workstations, laptops.

Assisted users with problems related to Microsoft Office 2003, Windows XP,

NT and DOS.

Assisted remote and corporate users with problems related to connectivity

on the many Sears and Kmart domains, including VPN issues.

Forced to resign position due to scheduling conflict with school.

Geeks 4 Rent, Berkley MI

2006 to 2006

Computer Technician

Worked with residential clients to set up new computers, wireless and wired

networks with 1-5 home

computers. Securely setup wired and wireless printers.

Installed, upgraded and repaired Windows 2000/XP operating systems.

Successfully eradicated virus and spyware/malware infestations.

Facilitated the successful backup and restoration of client files.

Affiliations

Member, Information Systems Security Association, Southfield, MI. The

Information Systems Security

Association (ISSA) is a not-for-profit, international organization of

information security professionals and

practitioners. It provides educational forums, publications and peer

interaction opportunities that enhance

the knowledge, skill and professional growth of its members.

Contact this candidate