Customer Service Assistant

Randi J. Mintz **********@***.*** ~ 732-***-****

Qualifications Summa ry

Well organized administrative support professional experienced in both fast paced environments and small offices. Comfortable interacting

with individuals at all levels. Resourceful and dependable in taking projects and assignments from inception to completion with accuracy

and precision. Detail oriented and able to multi task effectively.

Capabilities include:

• Coordination and management of daily procedures and special projects

• Customer service and client relations

• Filing and data archiving, word processing and data entry

• Office equipment operation, telephone reception and meeting preparation

• General accounting, accounts payable/receivable, quarterly tax filings

• Computer operations with technical skills in Microsoft Word, Excel, Access, Outlook, Quicken and Internet research

• Ordering of office supplies, inventories and inventory control

• Composing correspondence, proofreading and editing

• Preparation and marketing of seasonal sales and events including the creation of advertising brochures, flyers and

announcements

Experience H ighlights

Administrative Support

• Performed administrative and secretarial functions for the Education Director of a NJ religious school with a student base of over

200, the Vice President of a textile firm in NYC, senior copy writers for an advertising firm in Boston, MA and the Harbormaster for

the City of Kodiak, AK

• Worked independently as well as with others on special projects and efficiently prioritized the work load to meet deadlines and

unexpected last minute requests

• Scheduled appointments and maintained mailing lists and data bases for parents, teachers, students, customers and clients

Customer Service and Reception

• Satisfactory resolution of client and customer disputes

• Instrumental in ensuring the smooth functioning of school during major renovations at an offsite location, acting as liaison

between staff members of both locations

• Proficient and reliable in the ability to problem solve, strategize and initiate techniques to simplify tasks

• Dispatched for largest US commercial fishing port, arranged moorage and assisted in emergency situations involving USCG

M an agement and Supervision

• Sole proprietor of a retail and specialty design shop

• Created class and workshop outlines

• Delegated projects and assignments to student employees, office staff and volunteers

• Developed ideas and implemented new practices to increase revenue and decrease spending

Employment H istory

2008-2010 ASSISTANT TO T HE EDUCAT ION D I RECTOR, Congregation B’nai Israel Religious

School, M illburn, NJ 1983-2007 BUSINESS OWNER, Kni t ters Workshop, Inc., Garwood, NJ

O FF ICE MANAGER and ADM I N ISTRAT IVE ASSISTANT, C ity of Kodiak

P rior E xpe rience:

H arbormaster Office, Kodiak, AK

A DM I N ISTRAT IVE ASSISTANT to V ICE PRESIDENT, M arcus Brothers Textiles,

N YC, NY

C OPYWR I TER’S ASSISTANT, Humphrey, Browning, MacDougal Advertising, Boston,

MA

Education

Kean University, Union, NJ Northeastern University, Boston, MA

Concentration in Liberal and F ine Arts Concentration in Libera l Arts and

Political Science

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