Sales Customer

Jennifer N. Robertson

**** ******* **

Lithia Springs, GA 30122

Primary:510-***-****

Objective

To obtain an administrative/clerical position, with room for growth and

advancement.

Computer Skills

MS Word, MS Excel, MS PowerPoint, 10-key by touch

Experience

2007 - Present HHGregg Appliances

Ellenwood, GA

Delivery Office Supervisor (Lead)

. Training new hires.

. Confirming delivery team routes by entering delivery times in the

system, and closing out all delivery invoices.

. Handling customer and store issues.

. Modifying delivery orders in the system.

. Closing out web orders shipped out via UPS.

. Making outbound calls to customers to verify delivery for the next day

. Scheduling and rescheduling customer delivery dates

. Filing delivery invoices, copying, faxing

. Creating spreadsheets to track customer deliveries, and service tech

appointments

. Updating monthly reports for upper management.

. Updating store sales errors

. Ordering appliance parts for customers.

. Typing exchanges, refunds, and return tickets on merchandise

. Operating security gate and monitoring security door.

2005 - 2006 Banana Republic Peachtree City, GA

Stock

. Scanned merchandise in stock room for inventory

. Daily replenished merchandise on the sales floor

. Completed in service audits by checking the number of available items

out on the sales floor as well as available items in the stock room

. Scanned merchandise for price mark downs and re-ticketing items with

the mark down price

. Maintained the up keep of the sales floor and stock room

1/2004 -9/2004 Kelly Services Hayward, CA

Encoder (Smart Mail Inc)

* Created postage labels for high volumes of mail by scanning barcodes,

entering addresses, and zip codes into the database system

* Sorted mail by airport codes and zip codes

* Placed the postage labels on packages for daily shipping

2002- 2003 Fremont Bank Hayward, CA

General Clerical laid off

due to Office Location closing

* Made daily phone calls to remind customers of appointments

* Scheduled and rescheduled customer loan signing appointments using MS

Outlook

* Entered data into the Easy Lender Mortgage database system accurately

* Assisted loan underwriters and processors with performing clerical

duties: Faxing, Copying, Filing

Education

Chabot College May 2005 Hayward, CA

Associate Arts Degree - Computer Application Systems

Contact this candidate