Engineer Customer Service

Elena Gut

* **** **** ****** ( CINNAMINSON, NJ 08077 ( PHONE: 856-***-**** (

**********@*****.***

SOFTWARE SYSTEMS ENGINEER

Information Technology professional with extensive experience in

implementation of sophisticated business applications on UNIX platform.

Strong analytical and hands-on technical expertise in all stages of project

development cycle. Excellent problem solving and communication skills.

Proven ability to lead seamless implementations and deliver next-generation

technical solutions. Team player with ability to work independently and to

balance a range of problems of different complexity in a fast-pace

environment.

Technical Skills

Systems: UNIX, Sun OS, Solaris, Windows, HP-UX, Sybase

Languages: C/C++, Unix shell scripting, Perl, SQL, PL/SQL, HTML, XML, XSL,

CSS, Java Script, Java

Databases: Oracle, DB2

Software: Tuxedo, PVCS, CVS, EXCEED, GNU Emacs, Sun Studio 12, Purify,

Rogue Wave, WSAD

Professional Experience

Independence Blue Cross - Philadelphia, PA 1997 to 2010

Software Systems Engineer 2004 to 2010

Sr. Systems Analyst/PS

2001 to 2004

Sr. Systems Analyst 1999 to 2001

Systems Analyst

1997 to 1999

In short period of time migrated to the UNIX platform. Acquired knowledge

in the areas of new languages/technology and advanced to Software Systems

Engineer position while working on critical pieces of various projects,

including large-scale enterprise migration projects, systems conversions,

performance tuning and monitoring of applications/systems.

Utilized Unix OS, Windows OS, Oracle Database, C++, PL/SQL, Java, Unix

shell, CGI and JavaScript, Perl programming and Tuxedo knowledge to work on

the major projects, provide technical direction, diagnosis of day to day

maintenance and short term goals, evaluate system performance, detect and

correct discrepancies, problems and weaknesses in the applications, system,

integration and performance testing. Strong Oracle SQL development skills

and years of hands on PL/SQL Development experience.

Experienced in creating, executing and debugging automated testware

including home grown tools and off the shelf tools (HP service Desk 4.5,

Mercury). Hands-on ability to physically assemble and troubleshoot tools.

Helped set long-range technical direction and capacity plans. Provided

support and guidance to coworkers for resolving technical and business

issues. Worked closely with the business users for understanding and

implementing various business rules and requirements.

Key Results:

Worked on critical pieces of the conversion of Legacy based claims

processing application to the Client/Server platform. New system featured

faster processing and helped IBC to avoid monthly penalties from $12,000 to

$50,000 per month because of meeting BCBSA standards.

o Participated in the database redesign.

o Analyzed requirements, designed and developed data and ETL for

institutional and professional claims utilizing C++ code with

embedded SQL, Unix shell scripting, Perl and awk.

o Set up reporting process by creating complex SQL queries and

transferring them to mainframe for customer service to review.

Participated in above system upgrade from PowerBuilder to Thin Client GUI

front-end (Java). This reduced support costs by $200K per year and

simplified desktops support.

Created a series of tools for automated data archiving, file systems and

database cleanups, memory usage monitoring, Tuxedo and Oracle Performance

monitoring and Disaster Recovery Exercise.

Created a backend for the browser-based report solution for providers that

reduced provider support telephone calls by 45%.

Performed numerous infrastructure upgrades and servers migrations (Tuxedo,

Oracle, Solaris, DB2 client, OpenClient, Sybase).

Participated in the installation/implementation of program change

management system (PVCS) which enabled developers to control versions of

their software with minimal exposure to errors due to the multiple changes.

This created a safer environment for department's distributed processing

systems.

Gathered and assessed needs from internal business units; created custom

solutions to resolve issues (system slowdowns, memory shortage and process

bottlenecks); developed functional specifications and detail design

documentation for numerous projects.

Automated previously manual processes of installation new applications

software by creating a sophisticated web based tool to work in conjunction

with PVCS for the promotion and tracking of the source code movement (GUI

interface utilizing HTML, CGI, Perl and JavaScript on the Unix Solaris OS).

Supported Production/QA systems and resolved various issues in time without

affecting schedule. Worked additional hours if needed to investigate

problems and followed up with ideas and solutions to avoid future

occurrences. Performed 24/7 support on the rotating basis.

Interacted with end users to gather requirements and scope the systems.

Participated in unit, integration, and system test procedures. Documented

final programs and developed user instructions, software/hardware

requirements, programmed input/outputs and execution/installation steps.

AJILON SERVICES, Inc - Conchohoken, PA 1996 to 1997

Consultant

Assignment at Independence Blue Cross led to the offer of permanent

employment by the company.

Key Results:

Modifications and enhancements to CICS/DB2 online and batch systems for

various business requirements.

Performance tuning of DB2 applications and conversion programs for

restartability using Quikstart.

Created series of subroutines for accessing ITS Formats Database (VSAM).

Expertise Highlights

Data/Business/Systems Analysis Database Design & Management

Data Flow & Process Mapping Major Software/Systems Implementations

SQL Queries, PL/SQL Systems Security & Disaster Recovery

Coding/Testing/Scripting/Document Planning

ation Technical Writing (Manuals/System Specs)

Education

Courses and training:

RAD 7 New Features for RAD 6 Developers (2008)

Web Services Development Using WSAD 5.1 (2007)

J2EE Using WSAD (2005)

J2EE programming using WSAD (2003)

Oracle SQL Statement Tuning (2003)

Advanced Client Server with Tuxedo (2001)

Object Oriented Analysis & Design with UML for N-Tiered Applications (2001)

HP OpenView IT/Operations (2000)

BEA Tuxedo Application Development (1999)

Technical Intro to MQSeries (1999)

C, C++, Unix fundamentals training courses (1998)

YAEL SOFTWARE AND SYSTEMS - TEL-AVIV, ISRAEL

Certificate of Proficiency in advanced Methods of programming in DB2 and

CICS Environments (1993)

Kazakh state UNIVERSITY - Almaty,

Kazakhstan

Master Degree (1983)

References

Available upon request.

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