Customer Service Management

Troy J. Scott

***** ******* ******

North Branch, MN 55056

651-***-****

**********@*****.***

PERSONAL STATEMENT: A dedicated, hard-working person interested in

securing a position where I am able to contribute my extensive work

experience and skills to my full potential.

SUMMARY OF SKILLS AND EXPERIENCE

. Excellent computer skills including: Hardware/Software installation

and troubleshooting, Microsoft office 2007, etc

. Customer Service knowledge

. Data entry, filing and billing experience

. Professional, positive work ethic

. Efficient work habits/Time management skills

. Detail oriented/Highly organized

. Effective problem solving capabilities

PERSONAL ATTRIBUTES

. Excellent customer service skills and ability to establish a positive

rapport

. Proven ability to work effectively with co-workers and management

. Adept at creating and implementing a higher level of work performance

. Ability to work unsupervised while contributing to the team effort

. Learn new things quickly and work well under pressure

EMPLOYMENT HISTORY

3M, Saint Paul, MN

January 2010-July 2010

Helpdesk Support Specialist

* Helpdesk support for Lotus Notes, Blackberry, Printers, MS Office,

Password Recovery, Desktops, Laptops, and Software.

Blackdog IT Solutions, White Bear Lake, MN Feb. 2008-

January 2009

Sr. Support Specialist

* Helpdesk support for Desktops, Laptops, Printers, and Cell phones,

Installed and troubleshoot various software packages, and assisted with

local customers and business customers

REM Central Lakes, Saint Cloud, MN June 2001-

Nov. 2006

Program Counselor

* Assisted people with disabilities on daily living activities

EDUCATION

Rasmussen Business College Graduated

March 2008

Information Systems Management/Computer Information Technology

* Perfect attendance awards, Dean's list, and "B" honor roll

Contact this candidate