Manager Office

Tochema Y.Woodfork

*** ***** ***** ******

Lawrenceville, Georgia 30045

678-***-****

EXPERIENCE

October 2007 - May 2010 Gwinnett Gynecology Associates, Snellville, Georgia

Appointment Scheduler

Scheduled appointments for one Physician and two

Certified Nurse Practitioners. Received and

distributed all incoming faxes. Performed duties of

check-in and checkout.

Copied and transferred medical records. Conducted

chart retrievals and maintained chart filing

systems. Completed insurance eligibility and

submittal to the various insurance companies

March 1995- June 2007 Atlanta Women Specialists OB/GYN, Atlanta, Georgia

Front Office Coordinator

Supervised front office personnel. Created monthly

schedules for physicians and Certified Nurse

Practitioner. Coordinated all types of

correspondence. Updated and maintained office daily

schedule. Maintained vacation calendar. Monitored

schedules daily. Oversaw patient flow. Handled and

implemented conflict resolution throughout the front

office. Investigated patient complaints and

follow-up with resolution. Served as the front

office Team Leader. Facilitated front office

departmental staff meetings. Developed and

implemented policies and procedures related to front

office functions. Organized new employee orientation

and training for front office staff. Assisted Office

Manager and Human Resources Manager with staffing

decisions.

October 1994 - March Randstad Staffing Services, Atlanta, Georgia

1995 Front office Assistant/Medical Assistant

Held temporary positions within various OB/GYN

office settings throughout the Metro Atlanta.

April 1991 - October North Oaks OB/GYN, Hammond, Louisiana

1994 Front office Assistant

Performed duties of check-in and checkout. Handled

heavy

phone volume and scheduled appointments. Copied and

transferred medical records. Conducted chart

retrievals and maintained chart filing systems.

Verified and obtained insurance eligibility with

insurance carriers.

EDUCATION Computerized Secretarial Course, SLU, Hammond,

Louisiana, 1991

Hammond High School, Hammond, Louisiana, graduate

1986

SOFTWARE Proficient in MSWord, Microsoft Outlook, AS400,

Healthmatic (Electonic Medical Record), Ntierprise

Faxpress/Scanner, and Televox Software, Greenway EMR

REFERENCES Available Upon Request

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