Customer Service Administrative Assistant

Objective

My objective is to be an asset to this company.

Skills Summary

Project Management Computer Savvy Billing/Invoices

Report Customer Service Accounting/Bookkeeping

Preparation/Tracking Scheduling Front-Office Operations

Written Correspondence Marketing & Sales Professional Presentations

General Office Skills

12/2009-Present Regions Bank Hoover, AL

Tax Specialist

Tax knowledge and escrow related experience

Completing time sensitive tax notices, in correspondence with county tax

Assessors, attorneys, and customers regarding delinquent taxes on

Home

Equity accounts.

Reviewing notices to determine the account relationship, sending letters to

Delinquent customers.

Ensure that we do not lose collateral securing a Home Equity account to a

Tax Sale.

08/2008-12/2009 Regions Bank Hoover, AL

Equity Analyst

Reviewing delinquent loans to determine if value is

present or not, in order to proceed for foreclosure or charge off.

Responsible for reviewing the Titles, Appraisals, Mortgages, Summons and

Complaints, all legal documents.

Retrieving documentation from hard files or imaging system as needed.

12/2007-05/2008 First American Bank Homewood,

AL

Verification Specialist

Assisted the local bank with verification of large withdrawals, Certificate

of

Deposit Redemptions, Beneficiary cash outs, etc.

Lockbox Depositor for a local pathology company; submitted daily deposits

and returned items.

Data entry: daily reports, and audits of new accounts, closed accounts, and

redemptions.

07/2007-12/2007 Home Loans of Alabama Birmingham, AL

Administrative Assistant/ Office Manager

Planned and schedule meetings and appointments.

Disseminate information through phone, mail services, email, and etc.

Hosted and planned fund-raisers for close affiliates.

09/2005-12/2005 FEMA

Birmingham, AL

Customer Service Representative

Assisted Hurricane Katrina victims with applying for aide.

Verified information submitted in claims.

Data Entry Clerk

12/2002-01/2004 South Trust

Birmingham, AL

Teller

Routine bank transactions handled daily.

Handled commercial accounts.

Processed various paperwork for large deposits.

10/1999-10/2002 McDonalds

Birmingham, AL

Cashier/ Shift Leader

Customer Service Associate for three years.

Developed Excellence in Sales and Management.

Supervised three to four employees daily.

Education

03/2008-Present Troy State (on-line) Troy, AL

01/2006-01/2008 Miles College Fairfield,

AL

08/2002-12/2002 Lawson State Birmingham,

AL

08/1996-05/2002 Homewood High Homewood, AL

Major: Political Science Minor: Criminal Justice

Achievements: Deans List with GPA 3.8; Employee of the month; Consumer

Collections Certificate of

Recognition (Quarterly Awards)

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