Manager Management
Resume:
KRISTIN M. FARREN
Harvard, MA *****
**********@*******.***
OBJECTIVE
Obtain a position, with a dynamic organization, that will provide the
opportunity to effectively utilize my strategic communication and
marketing skills.
SKILLS
Excellent Client Service, Campaign Project Management, Communication
Strategies, Professional Presentations, Special Event Coordination,
Relationship Management, Budget Administration, Windows Media, Microsoft
Office, Salesforce.com, Valuable Team Player, Adobe Designer, Quark, and
Photoshop.
PROFESSIONAL EXPERIENCE
Fidelity Investments, Smithfield, RI April
2006 - Present
Senior Communications Consultant
* Actively own and manage healthcare and higher education clients
through strategic and effective communication to engage current plan
participants and encourage new participation
* Interact with all levels of management within client organizations to
assess communication needs and respond with product and service
solutions
* Create and execute client communication materials utilizing multiple
channels, custom power point presentations, communication strategies,
project plans and status reports
* Support the value proposition of the client relationship, working in
collaboration with the Managing Director, Production Managers and
Legal/Compliance teams to ensure client satisfaction
* Work with internal and external designers to ensure consistency for
client marketing collateral
* Manage multiple projects with competing priorities to ensure deadlines
and deliverables are met
* Analyze the effectiveness of marketing campaigns
* Balance client needs with client budgets by proposing approaches that
fit within budget restraints
* Educate external and internal business partners on communication
products and services, compliance issues and industry trends
Colonial Figure Skating Club, Acton, MA
September 2005 - Present
Synchronized Skating Marketing & Competitions Chair
* Develop promotional materials and program brochures
* Advertise and promote events
* Design and provide input for the maintenance of Competition websites
* Manage vendor contracts, venue preparation and staffing
* Coordinate and oversee Synchronized Skating Competitions at Tsongas
Arena in Lowell, MA
* Register in excess of 120 Synchronized Skating Teams and over 1700
participants from across the United States
* Supervise budget planning and financials
GoldK, Inc., Waltham, MA May 2002 -
March 2005
Manager, Client Services
* Compiled and analyzed survey results for a monthly Power Point
presentation to Senior Management
* Managed a team of six Client Service Representatives
* Successfully managed client relationships and acted as a liaison
between the Sales, Operations and Implementation Departments
PFPC Inc., Westborough, MA June 1996 -
January 2002
Lead Client Relationship Manager, Retirement Services
* Created procedures used to streamline a large volume of plan
cancellations, which resulted in a smooth transition of the plans
* Trained new Account Managers which allowed them to perform their
responsibilities and contribute to the department more efficiently
Account Manager, Retirement Services
* Selected in November 1997 to be the first Account Manager for two
major client relationships
* Managed client relationships and acted as liaison between external
clients and our internal departments
* Oversaw the maintenance and updating of Retirement Plan documents to
reflect client expectations resulting in customer satisfaction
USTrust Company, Asset Management Division, Boston, MA February 1986
- June 1996
Administrative Officer
* Developed quarterly and annual marketing presentations
* Created a departmental computer report/inquiry handbook and reference
manual for the training of new Administrative Assistants
* Calculated and reported quarterly and annual investment performance of
retirement accounts
* Communicated and administered legal corporate action notices affecting
investment management accounts
* Managed day-to-day client relationships
* Reviewed cash flows of Investment accounts and resolved overdrafts
* Reconciled Information Tax Letters for individual accounts and Tax
returns for personal trust and retirement accounts to be used for
accurate government filings
* Maintained tax withholding accounts and processed withholding payments
within strict guidelines
* Responsible for the transfer and registration of asset account
securities and acted as the liaison between our custodian bank and
Administrative Officers to ensure a smooth transition of assets
EDUCATION
University of Massachusetts, Amherst, MA
* Bachelor of Arts Degree, English
* Member of the Resident Assistant Review Committee
ACCOMPLISHMENTS
* Leverage consultative communication talents to achieve consensus
across management layers and organizational boundaries
* Proven creative talent with demonstrating strength in producing
effective communication and promotional materials for clients and
special events
* NASD Series 6 & 63 registrations
Contact this candidate