Project Manager Management

Marie Phan

**** ****** ****.

Hillsborough, NJ **844-4239

908-***-**** home

848-***-**** cell

U.S. Citizen

Objective: Seeking to join a progressive organization where my project

management, data analysis, financial analysis reports, hands-on

experiences, computer skills, training backgrounds, impeccable

interpersonal and organizational skills are best utilized and be beneficial

to the company.

Summary

Over five years release and project management experiences in fast-paced,

rapidly expanding companies. Expertise includes tracking and scheduling

tasks and deliverables, presentation skills, analysis of data and

processes, quality improvements plans, team member relations, audit preps,

and data analysis. Analytical decision maker with excellent problem-solving

skills, excellent team collaborator. Recognized for ability to motivate

employees' professional growth and increase their productivity. Articulate

in person and in writing.

COMPUTER SKILLS:

MS Project 2003, MS Word, MS PowerPoint, MS Excel, MS Access, MS Visio, MS

Outlook, SAP, BMC Remedy, Merckury (PeopleSoft CRM), Merckury TestDirector,

ITIL, Oracle Financials System, Peoplesoft Tools, FrameMaker, Adobe

Acrobat, Lotus Notes, UNIX, DOS, ONTRAC, MVS/TSO, Microsoft Office XP,

Oracle SQL Server

PROFESSIONAL EXPERIENCES

J&J Health Care System Inc. - Order to Cash IT (through InSys Consulting)

(04/02/08 - 10/07/08)

Project Manager

- As part of the PMO in the health care system for Supply Chains - Order to

Cash organization, facilitate with other functional groups for a

successful delivery SAP Inventory Modules of Deployment 1 and 1B to other

J&J subsidiary companies, nation wide: ASP, BWI, DePuy Mitek, and DePuy

Spine.

- With a budget of $45 million ($200 million for all 3 deployments),

prepare and maintain the staffing/resources plan for the projects.

- Co-locate with other senior project managers from the subsidiary national

companies for negotiations of approval dates to the integrated project

plans.

- Prepare internal Project cycle deliverables and monitoring the delivery.

- Ensure that appropriate Sign Off has been notated for all deliverables.

- Ensure that project historical information is produced to standards and

archived.

- Maintain knowledge repository and share learning between projects

in/outside of the department.

- Develop agendas, facilitate meetings, records minutes with actions and

drive closure of actions with project leadership.

- Attend key meetings to capture actions and channel into Action log

process (PPMO, PMO, D2 Planning, RGB, RPMO, others that are stored in

Documentum.

- Develop and monitor project plans.

- Manage master project plan in Documentum/eRoom.

- Monitor start and finish variances and make recommendations to re-synch

or re-baseline.

- Prepare project plan update scorecard weekly to ensure what sections of

the plan are not updated.

- Using the update process, keep PMO/PMLT aware of I/O or key milestone

changes.

- Validate SCRs approved and implemented as well as in process for project

plan.

- Utilize Ascendant to extract top risks that are EGB escalated

- Manage, maintain and monitor issues, risk, assumptions and dependencies

reports through Ascendant (IBM Tools) and master logs.

- Make recommendations to improve metrics to exclude ouliers.

- Escalate all open and aging issues (all level: Open, Team Leads, PMLT,

PMO, RPMO, EGB) for all threads and Projects (D1, D2, D3, PMLT, etc

- Enforce Action log process for all PMLT.

- Prepare and maintain the staffing/resources plan for the project.

- Resources allocate to PMO.

- Assist in identifying potential sources of value due to project and

building the associated quantified business cases.

Merck & Co., Inc. - Consulting through Devon Consulting

(05/07/2007 - 03/14/2008)

Project Manager

- Support project management aspects for the Infrastructure and

Architecture organization to upgrade Remedy V7.0 System and BladeLogic

V6.4.

- Successfully managed project deliverables for the implementation of

Remedy 7.0 system upgrade to internal clients and users with small size

budget of $1.2 million including expenditures.

- Manages project deliverables including but not limited to training plans,

communication plans, risk assessment metrics & project schedule.

- Understanding and utilize ITIL methodologies.

- Manage multiple priorities and identify, organize and analyze relevant

data and ideas.

- Create and monitor project status overview documents and scorecards for

leadership, sponsors, client, and core team (Assessment, Change,

Training, Communications, etc.) business unit contacts.

- Create and administer tracking mechanisms to document each deliverable(s)

and the associated completed work per business unit.

- Possess clear and concise communication skills when delivering action

items to each business unit.

Affiliated Computer Services, Inc. (ACS) - consulting thru Cognitive

Technologies, Inc.

(05/06 - 12/06)

Associate Project Manager

- Provide project management and implementation services to clients in on-

site engagements.

- Assist in client system deployments/implementations and provides PMO and

project plan support.

- Manage planning, implementation schedules and resource assignments for

client projects.

- Prepare documentation, status reports and plans for project teams in

delivery aspects of implementations.

- Identify and follow up action items and open issues at PMO meetings.

- Develop WBS Estimator Workbooks for tracking risks and complexity factors

in multiple project plans as well as the master integrated plan.

- Assist with manual resources leveling for over allocation of resources

usage.

- Create weekly past due reports to for PMO meetings.

- Using Excel, import/export data from various applications and testing

tools (i.e., MS Project, Mercury Quality Center) to develop reports for

team members.

- Prep each Silo (10 group) for peer reviews with client of tasks,

resources, deliverables, and assumptions.

- Successfully received sign off on the Integrated Plan from client.

ETHICON, Inc. - A Johnson & Johnson Company (Kelly Services)

(2/06-05/06)

Project Coordinator

- Develop Sales Operation Department Field Action (i.e., recall,

withdrawal, or correction of released product) Notification Standard

Operating Procedure.

- Using Six Sigma methods (DMAIIC), process re-engineer the RCP existing

process.

- Establish process flow and create SOP for recruiting, contracting, and

payments of preceptors.

- Lead the Field Action Notification project, and the Recruitment,

Contracting, and Payment of Preceptors project.

- Develop SOP for E-Registration project.

- Create documents for Professional Education training events as well as

developing processes for Sales Reps.

- Create SOP for Professional Education group E-Brochure System.

- Develop SOP for users to the Thought Leader DB system.

- Set up project meetings, provide agendas, identifies action items, and

issues meeting minutes.

- Track and schedule all activities and notify team members of potential

delays and/or issues.

- Communicate any changes/issues in the SOP development with internal and

external team members involved.

- Ensure changes to document(s) are incorporated and tracked.

- Act as primary contact for the Professional Education group SOPs.

- Has working knowledge of 2005 MD&D Annual Health Care Compliance.

Acceris Communications

(8/03-9/05)

Project Administrator

- Create, implement, and refine existing processes to increase

productivity, performance, morale, and organization vision.

- Develop overall project plans and ensure its signoff by key stakeholders.

- Communicate across the organization of project deliverables, tasks,

instructions, and timetables for traceability and on-time commitment to

clients.

- Monitor and track progress on key projects and initiatives.

- Track and schedule deliverables and tasks for multiple projects on MS

Project.

- Ensure all key stakeholders signoff on controlled documents and quality

records.

- Coordinate and mediate kick-off, status and project meetings.

- Assist with budget administration and annual budget prep.

- Perform adhoc projects and/or tasks required.

Telcordia Technologies, Inc.

(11/1994-3/2001)

SWITCH System Development Project/Release Manager; ISCP Release

Administrator

- Develop, implement, and revise project plans to formally get commitment

and agreement on the dates and tasks all across the organizations.

- Develop, revise (as needed), and manage local procedures and other

processes for continuous process improvements and regulatory compliance.

- Manage internal communications with all levels of management.

- Mediate and facilitate meetings: release, status, project, and IVAT.

- Prepare meeting agendas and packets for distributions and presentations.

- Manage online documents and the project library to ensure QMO and CMM

Level 5 compliance.

- Identify on-going issues, working from root causes to solutions, with

established time parameters.

- Identify clients' concerns and work with team members to ensure

conformance needs.

- Review and analyze technical operations for compliance with ISO and

regulatory guidelines.

- Perform internal audits to upkeep quality one and prepare for official

audits of QMO and CMM level certification.

- Support the closing process as required, and special projects as

assigned.

- Lead a Defect Analysis Team to evaluate and measure the on-site and off-

site trouble tickets for preventive steps of continuous quality

improvement.

- Establish effective Key Learnings Sessions to strengthen the planning and

execution of future issues.

- Develop, maintain, and run database query.

- Consolidate, review, analyze, and issue monthly forecast, annual budget,

and other financial reports (as needed).

Certification(s)/Awards/Honors:

Rutgers, the State University - (Jan. 1994) B.A. Double Major:

Communications and Humanities

Project Management Certification - Mid-Process

Georgia Tech Mid-Management Certificate Program

Certificate of Appreciation for Project Releases

Certificate in Success Auditing of QMO ISO 9001

Certification of Process Excellence Awareness

Certification of Six Sigma Awareness

Certification of Design Excellence Awareness

Certification of Lean Thinking Awareness

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