Customer Service Engineer
Resume:
Hwee-Ping Won
Sherwood, AR 72120
E-mail: *****@*****.***
Six years of experience in telecommunications industry in various areas.
Reliable and honest employee who can work under direct or no supervision.
Able to complete assigned duties efficiently and enthusiastically.
3
4 Professional Experience
Navigator Telecommunications North Little Rock, AR Jun 2006
- July 2010
Complex Services Analyst
Responsible in testing/implementation with SIP protocol for VoIP
application in small business projects. Provide analysis of VoIP routers
(Epygi, Cisco, Linksys, Grandstream, Junxion), products, and/or data.
Interact with customers and vendors for support in technical issues.
Identifies issues and provide resolution within the workgroup or to the
customers and vendors.
Monitoring and maintaining Customer Detailed Record (CDRs) data processes
and flow for organization ensuring revenue billed accurately. Perform
tracking and analysis of usage files to ensure timely collection of CDRs.
Working closely with IT department and service providers to solve business
problems.
Working in repair department, interactions with customers/vendors for
telephony troubleshooting.
5
Sycamore Networks Tulsa, OK
Jun 2000 - Jun 2002
Associate Network Engineer
Worked in team to provide technical supports to customers like Vodafone,
BellSouth, WCG and 360 Networks in building their metro and long-haul
networks.
Intensive interactions with customers, support engineers, sustaining and
development engineers, as well as equipment vendors.
Performed laboratory systems analysis and field test trial participation,
remote diagnosis customer service laboratory diagnostics and problem
creation, information research, and customer site analysis and maintenance.
6 Education
University of Central Arkansas Conway, AR
Aug 2002 - Aug 2004
1 Master's in Business Administration
7 University of Arkansas Fayetteville, AR
Jan 1998 - May 2000
1 B.S. Electrical Engineering
8 References
Available upon request
Contact this candidate