Customer Service Sales

Keith Strong

**** **** ***** *****, *********, TX 76002

******@*******.***

817-***-**** (H); 682-***-****

CAREER OBJECTIVE

Highly - focused Professional with extensive experience championing

substantial sales and profit for Fortune 100/500 companies. Seeking

employment where my interpersonal communication, customer service skills

and passion for revitalizing organizational performance in accomplishing

the company's sales goals and while providing opportunity to advance my

professional growth.

PROFESSIONAL SKILLS

Strategic Planning Team Player Project Management Detail

Oriented Retail Management

Goal Setting Self

Motivated Effective Communicator

COMPUTER SKILLS

Microsoft Office Suite Windows XP

Professional AS400 Data Entry

WORK HISTORY

Team Lead Crossmark, Dallas, TX

2010 -Present

Responsible for the management of effective and efficient execution of

retail merchandising and sales activities in designated territory by

ensuring the quality of our services through training and development.

. Communicates with management on critical path and direction to do

daily resets.

. Input daily activity reports,upload pictures and issues.

. Use experience to motivate associates to accomplish daily set goals .

. Utilize knowledge of reading plan-o-gram to accomplish resets.

ISSR/Team Lead Pro Marketing, Inc. Dallas, TX 2004-

2009

Product Knowledge Training, store visits and associate Q&A, literature

replenishment, POP resets consisting of reading plan-o-grams

(schematics, diagrams) and installing marketing materials in

predetermined placement. General merchandising consists of checking

inventory levels, meeting with store managers, communicating sales

progress, and performing sales events.

. Maintained weekly call schedule for Flooring and Paint departments in

area Home Depot Stores based in assigned territory.

. Worked with store Management for placement and delivery of new

products.

. Maintained integrity and placement of company products as per plan-o-

gram.

. Supplied and placed point of sale materials.

. Worked with in-store personnel to order replacement literature as

needed, and train staff to perform their weekly tasks.

. Completed all store calls assigned and submit store audit reports

daily.

. Kept display assets cleaned, swept and reset with fresh POP. (Perform

minor repairs).

. Communicated larger needed repairs to Territory Manager.

. Build and maintained rapport with store personnel to effectively meet

company and client goals.

. Communicated to stores any information on related sales activities and

upcoming promotions.

. Researched and resolved discrepancies in current inventory levels and

communicate difficult issues or problems to manager.

Claims Re-Pricer Multiplan Arlington, TX

2002-2004

Responsibility for entry and processing of claims, reviewing claims

recorded on the system through the scanning process, and keying data not

accepted electronically. Conducted claims analysis by verifying the

accuracy of services, identifying issues and reporting them to management,

and selecting the correct provider.

. Repriced electronic claims and analyzed each contract as it relates to

the individual claim.

. Maintained audit errors to a minimum while working towards company's

goal for production.

. Processed hardcopy claims.

. Selected provider based on multiple provider logics and the client.

. Demonstrated commitment to Multiplan core values.

. Used AS400 system to re-priced medical claims for Up & UP and Pro-

America Healthcare bills.

. Daily data entry of various medical codes to include CPT, ICD-9,

Anesthesia and Revenue

Program Supervisor AEGIS Communications Arlington, TX

1998-2001

Supervised and directed service delivery to customers. Coordinated and

supervised daily

operation of programs, supervised and trained staff, maintained regulatory

and/or company standards.

. Worked closely with staff providing training, coaching, support and

evaluation.

. Utilized training as an effective tool to reach company and client

goals.

. Applied sensitivity to cultural differences in managing situations and

interacting with clients.

. Consulted with key customer plans, client issues and progressed and

customer account needs.

. Completes reporting required, including use of agency information

systems.

. Managed 30-45 Customer Service representatives depending on program's

needs.

Asst. Shipping Coordinator FedEx Ground Fort Worth, TX

1998-2000

Ensured the shipping schedule is met on a daily basis and communicates with

Departments Coordinator.

. Directly supervised team members per shift in the department.

. Provide analysis and reports as required

. Answer questions regarding order status, ship dates, shipping problems

etc.

. Fast paced position that required loading of packages to dispatching

trailers.

. Recorded trailer, destination and seal numbers.

. Input information in company's database to dispatch fully loaded

trailers.

. Trained new hires on load procedures and safety regulations.

Asst. Store Manager Winn Dixie Fort Worth, TX

1979-1992

Ensured store personnel was providing exceptional customer service. This

included answering questions and assisting with product selection,

purchases, and returns. Maintaining clean shopping environment, well

organized, and properly merchandised. Responsible for making sure all store

policies, procedures, and controls are followed, as well as planning,

organizing, and delegating work among staff.

. Managed over 15 different stores throughout the Metroplex

. Supported various merchandising programs with the desired

results of achieving maximum sales

. Designed and oversaw displays.

. Responsible for total store operations in absence of store

manager.

. Maintained cash control, monitored all departments, labor

expenses and inventories.

. Hired, trained, scheduled and evaluated personnel

. Effectively presented a positive image of the company and its

services to the public .

EDUCATION

University of Texas at Arlington Arlington, TX

1979-1984

Major: Civil Engineering

Minor: Business Administration

*Completed Dean Vaughn Medical Terminology course

REFERENCES

Available Upon Request & Willing to Travel

Contact this candidate