Customer Service Representative

Stacey Walbring

**** ******** *** **#***

Riverside, CA. 92503

Cell: (951) 675 – 4165

Professional Objective - I am a highly motivated, hard working individual with a strong desire

to utilize my multiple skills within an established organization. I pride myself on being a fast

learner who can handle various tasks throughout the day. I have the ability to communicate with

all levels inside the company, establishing trust and credibility. I believe ethics and loyalty are

core values and am dedicated to these standards.

Educational Experience

2001 – 2003 Faith Christian School

5363 Tyler St.

Riverside, CA. 92503

• Graduated October 25, 2003

06/09 – Present Allied Medical School

Laguna Hills, CA. 92653

Student

• Enrolled and taking online courses for Medical Coding

Work Experience

09/06 – 07/08 Home Team Pest Defense

1120 Palmyrita Ave. Suite#210

Riverside, CA. 92507

Receptionist

• Answered phones and transferred calls

Customer Service Representative

• Answering phones

• Took phone payments

• Set up schedules for Pest Control Technicians

• Placed 30 and 90 day collection call to customers

• Monthly printing of service tickets for technicians

Builder Customer Service Representative

• Daily data entry of installers work

• Creating new accounts

• Entry level Accounts Payable

• Entry level Accounts Receivable

• Canceling accounts

• Creating spreadsheets on Excel

• Bi-weekly report for Install Manager using Excel

• Receiving and Posting of incoming checks

• Organizing Builder books for Builder Department

• Handling of calls from Builder’s & Superintendents

• Conveying of information to Installer’s

• Extensive customer service

• Extensive telephone utilizing multiple lines

• End of the month Excel spreadsheet for General Manager

• Creating Purchase Orders

• Creating & sending out invoice’s for Builder’s A/R Dept.

• Matching up Purchase Order’s with the correct account

10/05 – 07/06 Bally Total Fitness

390 N. McKinley St. Suite #100

Corona, CA. 92879

Receptionist

• Scanned members cards when they came in

• Received and posted membership payments

• Ordering & receiving of drinks & vitamin supplements

• Answering phone calls using a multi-line phone

• Stocking drinks and vitamin supplements

• Extensive customer service

• Opening and closing the retail register

• Training of new employees

• Making sure front desk is organized and clean

Software Experience

Windows Vista, Microsoft Word, Microsoft Excel, Type 40-45 wpm

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