Customer Service Manager
Resume:
Derek F. Goodnight **** West ***th Cir Unit A Westminster, CO
80031
*****@*******.***
OBJECTIVE
I am committed to achieving success for your company as well as myself through reliability, loyalty,
passion and pride. I’m trustworthy in being skilled, knowledgeable and professional, as well as
maintaining a high quality of work as an individual or in a team effort.
EDUCATION
Art Institute of Colorado– Denver, CO
Industrial Design Technology – BA – 2000
Graduated with Honors
WORK HISTORY
Creation Structured Wiring, LLC 4 06 to 7 10
Owner of a custom audio and video company
• Responsible for the planning, design, marketing, bidding the projects, purchasing and
receiving of all products and materials, fabrication and installation of projects
• Managing the installation process throughout all of the construction phases
• Manage the cash flow, payroll, accounting, accounts receivable and payables
• Examples of commercial work done: Kiewit, Ultimate Electronics, Target, Sam’s
Club, Costco, Verizon, T Mobile, Earls, Pasquini’s and Illegal Pete’s
Magnolia Home Theater 12 05 to 4 06
Audio/Video Installation
• Review the purchase order and pull the corresponding product and material
needed for the specific job
• Transporting the equipment to the residential or commercial property and finalized
the installation
• Prewired residential homes and commercial buildings in the new construction
phase
Greystone Mortgage 4 05 to 12 05
Loan Officer
• Originate loans, obtain credit reports and provide the initial credit approval
• Negotiate terms and conditions of credit requests and was responsible for the loan
meeting bank and regulatory requirements
The Mortgage Store 9 03 to 4 05
Loan Officer
• Originate loans, obtain credit reports and provide the initial credit approval
• Negotiate terms and conditions of credit requests and was responsible for the loan
meeting bank and regulatory requirements
Grae, LLC 3 02 to 7 10
Designer for a local clothing company (www.graeclothing.com)
• Responsible to author marketing tools, brochures and line sheets that are then
presented to potential clients
• Knowledge of Adobe Photoshop and Adobe Illustrator to create new graphics for
both men and women’s lines
• Review all purchases and ship to the corresponding retailer or customer
• Since 2003, Grae was being carried in stores located in the following areas:
Denver, San Francisco, Los Angeles, Honolulu, New York City, Grand Rapids,
Vermont, Las Vegas, Ontario, and Tokyo
Kaiser Hill Company, LLC 10 01 to 9 03
Decommissioning and deconstruction of the Rocky Flats Environmental Technology Site
Laborer Foreman
• Oversaw 12 laborers within each project, which included the decommissioning,
deconstruction and asbestos abatement of several buildings
• In depth knowledge of construction practices, safety procedures, waste
regulations, certificate in asbestos abatement
• Use of pallet jacks, scissor lift, JLG aerial lift
Children’s Museum of Denver 5 01 to 9 01
Production and fabrication of the Assembly Plant exhibit (contract work)
• Translate the designers’ vision from architectural drawings into a scaled down
model
• Demo, clean and paint an existing exhibit to make room for the new one
• Involved in all production and fabrication of this play scape
North Park Plaza Liquors 1 97 to 12 01
Manager
• Supervision of personnel and the training of new personnel
• Set up and made the displays provided by distributors, managed the purchasing of
new inventory, oversaw customer service and performed the annual physical
inventory
• Oversaw the stocking, cleaning and pricing of product, and accounts receivable
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