Customer Service Manager

Mike Shires

Cellular 405-***-**** . ablxk4@r.postjobfree.com

SOFTWARE AND COMPUTER SKILLS

. MS Outlook, Access, Excel, Word and PowerPoint

. MS Windows 95 through Vista

. Proficient with batch file creation/maintenance

. Skilled in computer repair

. Knowledgeable with networking

. Basic HTML

OFFICE SKILLS PROVISIONING EXPERIENCE

. Typing (45 WPM) . SBC Web Lex & Enhanced Verigate

. 10 Key Speed (11K KSPH) . SBC Web Tool Bar

. Detail Oriented . WISE for Verizon

. Customer Service . Valor Telecom

. Basic Accounting . Century-Tel

WORK Chickasaw Nation Industries - Medicare Secondary Payer Recovery

Contractor

HISTORY NGHP/GHP Case Analyst I, June 2009 - Present

NGHP/GHP Recovery Specialist, January 2008 - June 2009

I am responsible for responding to correspondence from

beneficiaries, attorneys, employers, and insurance companies.

Perform call backs on special cases to research claims data

and provide appropriate case detail. Maintain knowledge of

liability, no-fault, and workers' compensation laws to

determine appropriate level of Medicare reimbursement. I

also participate in Six Sigma projects as a yellow belt and

assist with beta testing new software and system upgrades.

OnForce - https://www.onforce.com/

Desktop Support Provider Contractor, January 2008 - Present

(Part time)

Receive work orders via email and perform onsite computer

support functions for commercial and residential end users.

Computer Rescue

Desktop Support/Dispatch Manager, August 2006 - January 2008

Desktop Support/Dispatch Representative, January 2003 - August

2006

I managed three employees, prepared meetings and schedules

monthly, received service requests from clients and

dispatched technicians when appropriate to our clients for

computer repair or assistance. I handled escalated calls and

requests. I completed various projects by exporting and

editing data from company software into MS Excel. Kept close

observation of technician activity.

Sure-Tel, Inc.

Computer Operator/Provisioning Specialist, October 2000 -

January 2003

Provisioner, July 2000 - October 2000

Outside Sales Representative, September 1999 - July 2000

Customer Service Representative, October 1998 - September 1999

I was promoted several times within this organization. In

the Computer Operator / Provisioning Specialist position, I

managed a list of daily, weekly and monthly tasks including

daily usage processing, customer billing, customer service,

data file maintenance, bill reconciliation, EDI transactions

auditing and maintenance, produced daily reports for General

Manager and the Accounting Department, and assisted the

programming department with any software errors.

EDUCATION Oklahoma State University, Oklahoma City, OK Wright

Business School, Oklahoma City, OK

Computer Information Systems Business

Information Management

GPA: 3.5, 1993-1994, 2001-2002 GPA: 3.8,

Graduated with a Certificate, 1995

26 hours completed, degree in progress

Contact this candidate