Customer Service Representative
Resume:
SHIRELLE HAMMOND
Jersey City, NJ 07305
***************@*******.***
OBJECTIVE
To obtain a position as a Customer Service Representative, utilizing recent
Business School training and 15 years of related work experience
SUMMARY
. Highly experienced and trained banking professional
. Certified in Customer Service (Dunn and Bradstreet)
. Certified in Structured Finance Services (Baruch College)
. Proficient in MS Word, Excel, PowerPoint, Access, Outlook and Internet
Explorer
. Excellent interpersonal and communication skills, and professional
attitude
EMPLOYMENT
The Bank of Tokyo-Mitsubishi UFJ, Ltd, New York, NY
2006-2009
Client Service Administrator
. Prepared investment administration of 300+ institutional and
individual accounts, representing approximately $750 million
. Carried out data entry, bookkeeping, expense reports and back office
inventory control
. Organized all travel, flight, lodging, and rental car arrangements for
executives
. Reconciled client credit applications reviewing all cash balance,
market value, fixed income and cost basis
. Assisted in the end-of-day reconciliations involving net asset value
calculations for funds managed
. Processed all outstanding compliance certificates for monthly and
quarterly balances
. Updated all clients within the pipeline with reports of S&P and
Moody's ratings pertaining to the deal
. Provided information to clients regarding their monthly and quarterly
collection statements
Deutsche Bank Trust Companies of the Americas, New York, NY 2001-
2006
Client Services Administrator
. Administered over 250 institutional and individual accounts,
representing over $500 million in revenue
. Reviewed all legal documentation for new Credit Card, Student Loan
Aircraft and Auto Receivable deals
. Reconciled all debt service interest and principal payment breakdowns
and reviewed fixed income balances
. Ensured distribution of all annual account reviews, checklists, bank
statements, interest rate reports
. Contacted all clients with outstanding items (such as compliance
documents, legal opinions etc.)
. Prepared new deal and account setups and requests for closing
. Assisted manager with company closing meetings in the field
. Provide weekly or monthly documentation of quality improvement for all
reporting.
. Processed wire exchanges, fund redemptions on all principal interest
payment accounts.
Morgan Stanley Dean Witter, FSB, Jersey City, NJ
1998-2001
Client Services - Mutual Fund Administrator
. Daily administration of 250+ mutual fund accounts (approximately $250
million in revenue)
. Responsible for 100+ inbound and outbound calls from customers and
mutual fund holders
. Processed wire exchanges, fund redemptions for all mutual fund
accounts
. Provided information to clients regarding their Mutual Fund statements
EDUCATION
KEYSKILLS LEARNING, INC., Jersey City, NJ
Certificate - Computer Fundamentals, 7/2010
John Jay College of Criminal Justice, New York, NY
90 credits - Criminal Justice
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