Customer Service Administrative Assistant

AMANDA SOSA

**** ************ *****

El Paso, Texas 79907

Mobile: 915-***-****

******.********@*****.***

OBJECTIVE

To obtain a challenging position as a Front Office Administrative Assistant

where I can utilize my education, training and administrative skills,

acquire new abilities and potential career growth.

SUMMARY OF QUALIFICATIONS

Recently graduated from University of Phoenix and received Associate of

Arts in Health Care Administration. Creative, flexible, resourceful,

dependable, well-organized, friendly, and professional. Strong ability to

work effectively with multiple supervisors, balance and prioritize multiple

requests. Capable and practiced in handling complex and/or multi-faceted

tasks. Extremely knowledgeable in office (clerical/secretarial) duties

possess time management skills and organizational skills. Computer literate

with most common software.

EMPLOYMENT HISTORY

Kohl's, Georgetown, TX

Feb 2008- Jun 2008

Customer Service Representative

Coordinated office services, control, housekeeping, records control, and

special management studies: Studied management methods in order to improve

workflow, simplified reporting procedures, or implement cost reductions.

Recommended for solution of administrative problems. Interpreted operating

policies. Reviewed, screened, routed and answered correspondence or phone

calls. Direct services, such as maintenance, repair, supplies. Compiled and

maintained records of quantity, type, and value of material, equipment,

merchandise, or supplies stocked in establishment. Counted material,

equipment, merchandise, or supplies in stock and posts totals to inventory

records, manually or using computer. Verified clerical computations against

physical count of stock and adjusts errors in computation or count, or

investigates and reports reasons for discrepancies. Prepared list of

depleted items and recommends survey of defective or unusable items.

Operated office machines, such as computer, multiline phone or calculator.

Stocked and issue materials or merchandise.

Dell, Austin

TX

Feb 2007- Aug 2007

Computer Builder

Built PC's from the ground up and installed all required parts needed to

ship the product out to customers.

EDUCATION

University of

Phoenix

Aug 2008- Feb 2010

Associate of Arts in Health Care Administration Medical Records, GPA 3.08

Austin Community College, Austin,

TX October 2003

Certificate, GED

COMPUTER SKILLS

PC/Laptops, Microsoft Word, Power Point, Excel, MS office, Windows Vista,

email software, media software, Outlook, Inter Explorer, scanners,

printers, fax machines, copy machines, multi-line phones.

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