Customer Service Software

Alex M. DeMelo

*** ***** ******

Linden, New Jersey 07036

Phone: 908-***-****

E-mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Self motivated, highly organized Information Technology professional who is

a methodical problem solver and excellent communicator. Hardworking,

reliable, and thorough with proven ability to prioritize and handle many

open cases at one time while still meeting deadlines and exceeding

expectations.

Skills include:

. Good organizational, time management, customer service and problem-

solving skills with the ability to work accurately and meet deadlines

with frequent interruptions

. Ability to work well independently and as part of a team

. Ability to exercise flexibility, initiative, good judgment and

discretion

. Strong written and verbal communication, interpersonal, and customer-

service skills

. Trilingual in English, Portuguese and Spanish with the ability to

translate

TECHNICAL SKILLS

O/S: Windows 98/2000/XP/Vista/7 (workstation) Servers NT4/2000/2003

SQL

Software: MS Office 2002/2003 & 2007, MS Exchange (application),

Imanage/Autonomy, Citrix

Metaframe for windows XP, Trend Micro, McAfee Netshield,

antivirus software

Networking: Active Directory, LAN/WAN, DNS, DHCP, TCP/IP, and VPN

Hardware: Personal Computers: Various PC Platforms (IBM, etc.) and

laptops, Various PC

Hardware in construction of Desktop and Server Computers

Printers: Various HP, Lexmark, and Xerox laser, and All-in-One

printers

Phones: Various Blackberry models

PROFESSIONAL EXPERIENCE

Bressler, Amery & Ross, P.C.

IT Customer Support Technician

2009-2010

. Installed and configured computer hardware operating systems and

applications

. Handled system and network problems as well as diagnosed and solved

hardware/software faults

. Worked with vendor support contacts to resolve technical problems with

desktop

computing equipment and software.

. Interacted with numerous computer platforms in a multi-layered client

server environment.

Ensured desktop computers interconnected seamlessly with diverse

systems including

associated validation systems, file servers, email servers, computer

conferencing

systems, application servers, and administrative systems

. Tested and evaluated new technology as well as conducted electrical

safety checks on computer equipment

. Replaced parts as required

. Provided support to employees in 3 different office locations

including New York and Florida

Records Coordinator 2005-

2009

. Maintained and created legal case files by filing daily index

pleading, correspondence, legal research and attorney notes

. Introduced new ideas and worked with the administrator in implementing

new systems and procedures to ensure efficiency and improve daily

record keeping operations

. Restructured the way records were being handled and archived by

setting up an account with Iron Mountain

. Worked with administrator in interviewing and hiring for prospective

candidates for the records clerk position

. Provided clerical assistance to lawyers, paralegals, and secretaries

. Delivered files and boxes upon request

. Updated the firms records with appropriate changes as well as

corrected filing, indexing, shelving and other clerical errors into

existing files

. Maintained an inventory of supplies and forms

Oce Business Services, Inc. 2004-

2005

Served - Morgan, Melhuish, Abrutyn, Attorneys At Law

Records Clerk

. Maintained and secured records in accordance with established policies

and procedures

. Worked directly with internal clients, including file creations and

organization, daily filing, indexing of documents, preparing materials

for off-site storage, file tracking, and other related tasks

. Modified and improved as well as implemented new filing systems

. Performed general office duties such as typing, operating office

machines, and sorting mail

Dufek & Migliaro Plumbing, Inc. 2001-

2003

Plumber

. Maintained and repaired general plumbing components to include

toilets, urinals, faucets, hose bibbs, and drains

. Installed, repaired, or replaced domestic hot and cold water lines

. Cut openings in walls and floors to accommodate pipe and pipe fittings

as well as cut and threaded pipes, bent pipe to required angle and

joined pipes

. Repaired and replaced domestic hot water heat pumps, chilled water

pumps, sump pumps, and sewage pumps

. Ensured proper care in the use and maintenance of equipment and

supplies; promoted continuous improvement of workplace safety and

environmental practices

Lowenstein Sandler, P.C. 2001

Office Services Clerk

. Responsible for sorting, collecting and delivering

incoming, outgoing and interoffice mails

. Packaged and processed outgoing overnight items, i.e. Federal Express,

UPS, etc., to meet client and vendor deadlines

. Supervised and evaluated support staff

. Logged and tracked packages into company database

. Maintained mail carts and bins

EDUCATION:

Union County College- Cranford, NJ

. Computer Information Systems (A.S.)

September 2009-Present

. Help Desk Concepts and Customer Service (Certificate)

February 2009

Essex County College- Newark, NJ October

2000

GED

References available upon request

Contact this candidate