Customer Service Technician
Resume:
Charlie Lee Robinson Jr.
Montgomery, Alabama 36116
**********@*****.***
Objective
My objective is to provide a satisfactory performance with this company.
Education
H. Councill Trenholm Technical College
Major: Computer Information Systems
Degree: Associate
Certifications: DMS (NON_DSP) Client Softskills - Certification
Relevant Courses
PC Hardware
Microsoft Network Infrastructure
Cisco II: Router Theory
Fundamentals of Unix/Linux 1
Cisco I : Network Essentials
Java Programming I
Work Experience
03/2010 - 07/30/10 Go2IT Group Montgomery, Al
IT Technician
troubleshooted IBM Servers and PC's
documented changes made to various racks
software imaging
12/7/2009 - 1/22/10 Aspire Staffing Montgomery, Al
Customer Service Representative
talk to clients on telephones
ask questions about certain policies
effective listening of client's conversation
10/26/2009 - 12/4/2009 The Computer Merchant Troy, Al
Desktop Migration Technician
work with client to roll out new PCs
PC Configuration and software setup
some PC troubleshooting
4/2008 - 8/25/08 Spherion Montgomery, Al
Loan Servicing Center/ Clerical Clerk
did loan documentation
experience in bank imaging process
used Lotus Notes
5/17/2007 - 5/20/2007 CountryWide /Unisys Montgomery, Al
Temporary PC Technician
Set IP addresses to printers
Applied imaging process to computers
Set up computers to work in office area
1/2007 - 5/2007 Lear Corporation Montgomery, Al
IT Intern
Clean out system units
Replaced Hard Drives and CD-ROM Drives
Witness daily works of the plant
Special Skills and Abilities
Installed DHCP and DNS on Microsoft based client computers
Familiar with bmc remedy
Installed Window Server 2003 and experience with Microsoft
Contact this candidate