Customer Service Representative

*** ****** ****** 386-***-****

Jupiter, Florida *3458 ****************@*****.***

Steven Musgrave

Summary of Qualifications

. Experienced in relevant equipment, policies, procedures, and

strategies to promote effective local, state, or national security

operations for the protection of people, data, property, and

institutions.

. Excellent in logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to

problems

. Read and interpret maintenance manuals, service bulletins, and

other specifications to determine the feasibility and method of

repairing or replacing malfunctioning or damaged components

. Maintain, repair, and rebuild aircraft structures, functional

components, and parts such as wings and fuselage, rigging,

hydraulic units, oxygen systems, fuel systems, electrical systems,

gaskets, and seals

. Knowledgeable in general aviation hand signals, light

gun signals and other general FARAIM

procedures.

Work History

May 2010- July 2010, Live Oak, FL.

Pizza Hut

. Delivery Driver/Customer Service Representative

January 2010- May 2010, Mayo, FL.

State of Florida

. Mayo C.I. Correctional officer- State Employee

October 2009- January 2010, Period of Unemployment

August 2009- October 2009, Lexington, KY.

L-3 Communications

. UH-60 Blackhawk Mechanic

. Heavy aircraft modification

February 2009- August 2009, Hunter Army Airfield, GA.

U.S. Army

. UH-60 Blackhawk Mechanic

August 2008- February 2009, Fort Bragg, NC.

U.S. Army

. Logistics

January 2008- August 2008, El Gorah, Egypt

U.S. Army

. UH-60 Blackhawk Mechanic

. Aviation Ground Support Equipment Manager

. Medical Evacuation procedures

. Maintained and improved ground support equipment for army

aviation units

October 2005- January 2008, Ansbach, Germany

U.S. Army

. UH-60 Blackhawk Mechanic

. Combat zone deployment (1 year)

. Medical Evacuation procedures

. Managed 15 Soldiers to accomplish general

aviation maintenance task and kept

Efficiency above 80%

January 2005- March 2005, Lynchburg, Virginia

Pizza Hut

. Delivery Driver/Customer Service Representative

August 2004 - December 2004, Lynchburg, Virginia

U.S. Airways

. Ramp Agent/ Customer Service Representative

. Tug/ Baggage Cart Driver

. Worked with Dehavland-8

September 2004 - December 2004, Lynchburg, Virginia

Falwell Aviation

. Line Serviceman

. Refuel aircrafts (152's to Citation V)

. Schedule Flights for Flight School

. Restock galleys/ Cleanout interiors of company Jets

Education

April 2008 - July 2008, 4 Credits

Embry-Riddle Aeronautical University

Applied Science Aviation

May 2005 - September 2005

U.S. Army, Ft. Eustis, V.A.

Aviation Maintenance Course (Blackhawk)

April 2005 - May 2005

U.S. Army, Ft. Jackson, S.C.

Basic Combat Training

August 2004 - December 2004, 18 Credits

Liberty University

Applied Science Aviation

July 2003 - February 2003, 20 Credits

Spartan School of Aeronautics

Applied Science Aviation

Accreditations and Awards received

. Private Pilots License - 75 hrs SEL

. Army Achievement Medal, 2006 - 2007

US Army, Al Asad, Iraq

Received for superior performance on keeping Medical Evacuation

aircraft available for ongoing missions

. Good conduct medal, 2005 - 2008

US Army, Ft. Bragg, NC

Received for good conduct in the army since enlistment

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