Customer Service Information Technology

**** ****** ****** ***** 215-***-****

Philadelphia, Pa 19149 E-mail

********@*******.***

Maurice A. Eubanks

Objective To obtain a full time position with a company where my team development and experience

will meet and improve company expectation and encourage my career development.

Education

2009- present ITT Technical Institute Bensalem, Pa

Computer Electronics

• Computer security

2003-2004 DeVry University Fort Washington, Pa

Web Design

• 16-20 college credits

•

• 2000-2003 Simon Gratz High School Philadelphia, Pa

Information technology

• Scored Proficient in Math, Reading, and writing P.S.S.A test

•

• 1999-2000 Architecture and Design Philadelphia, Pa

Information Technology

Work 2008-2009 Ever Staff (Staffing Company) Blue Bell, Pa

experience Unitek Fort Washington, Pa

First Lab North Wales, Pa

Office & Administration Clerk/ Pay roll Clerk

• Create an organizational system

• File paperwork

• Organize mail coming in and out/ preparing mailing list

• Data Entry

• Faxing

• delivering messages and running errands

• organize and maintain paper and electronic files

• Prepare reports and maintain basic financial records like payroll.

• typing, faxing, stuffing envelopes and sorting checks

• outbound phone calls, receiving and forwarding telephone calls or counter enquiries to

appropriate persons and provide general information to clients and the public

• Other duties may include photocopying, manual or computerized filing, inventory,

mailing and database systems

• Perform other work related duties as assigned

2007-2008 Amtec Willow Grove, Pa

Cable Technician

• Provided accurate troubleshooting of cables (Rg-6, Rg-11, Rg-59) for customers both

inside and outside their home

• Install aerial or underground cable from the tap to the residence for connection to

include attaching ground wire.

• Make connections to house receptacles or establish outlets based on customer’s desires

• Interact with customers to include education of services in their home and a providing

channel guide.

• Install basic digital cable, HDTV and DVR boxes

• Install cable modems for high speed internet and install software on customer’s home

computer

• Install MTA and all associated devices and connections to establish VoIP service

• Perform disconnection of cable and high speed internet access services

• Communicate with dispatcher after completion of each job

• Maintain sufficient inventory of installation materials and be accountable for usage

• Performed in home cable installation with Cat5, Rg-6, Rg-11, and underground cable

with flooding compound

• Able to make phone lines and data lines for phone and modems

•

• 2004-2007 Sears Holding Corporations Philadelphia, Pa

Loss Prevention Detective

• Lowered store shrink by more than 50%.

• Daily Investigations cash overages and shortages

• Store safety coordinator

• Conduct daily inventory counts on merchandise

•

• 2003-2004 Sears Holding Corporation Philadelphia, Pa

Receiving Associate/Receiving Lead

• Received merchandise weekly off warehouse truck.

• Tagged clothing with EAS sensors to lower store loss

• Assisted customers to their cars with heavy merchandise

• Contact customers for daily merchandise pick up

• Awards and Recognition

• Two-time customer service award winner

• Awarded the best receiving team in the district several times

•

References Steve Starner Sears Holding Corporation (Supervisor) 215-***-****

Michelle Turner Sears Holding Corporation (Supervisor) 215-***-****

Winston Eubanks Philadelphia Fire Fighter (Brother) 267-***-****

Andre Howe Mail Carrier (Friend) 215-***-****

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