Manager Technician
Resume:
Curtis Cologna
***** *** *** * #***, Bothell, WA 98021
*********@*******.***
OBJECTIVE
To obtain a position using my extensive technical skills. Working in a team environment
where independent and collaborative efforts improve processes is desired.
PROFILE
Expert in System recovery process, providing technical support with system
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restore process to external groups.
Expert in trouble shooting hardware and network issues.
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Proficient with Networks, Windows active directory management, DFS, C#,
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Perl, batch, VB script, Hyper V, Tracerout and Ping.
Proficient in the use of windows debugger to diagnose issues.
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Proficient with SQL server.
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Extensive knowledge with the following OS’s Windows 3.11 – Windows 2008
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R2 server.
Proficient with Microsoft Office Suite.
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Knowledge of the Windows Automation Installation Kit (WAIK) process.
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EMPLOYMENT
MICROSOFT CORPORATION, Redmond, Washington 1999 2010
Lab Manager
Support and troubleshooting for large servers, PC and peripherals, Laptops,
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Imaging solution for lab test equipment.
Network configuration and management including cabling of systems and
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diagnosing issues.
Setting up and configuring system for use as Hyper V hosts.
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Responsible for system maintenance, budget planning, purchasing,
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configuration and racking of all lab resources.
Managed Sharepoint server website for the department.
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Provided assistance to testers with distribution of new office equipment.
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Responsible for patching team test servers.
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Identify issues with system recovery process and provide timely resolution.
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Manage servers, test equipment.
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Import data from excel and access resources into SQL database.
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Configured Raritan and Avocent remote machine KVM systems.
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Use of a Techease ticketing system to track requests and prioritize tasks.
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Limited experience with Backup Exec.
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Document projects, processes and procedures for review by management.
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Use of Product Studio to log and track bugs in Visual Studio related to lab
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processes.
Volt Temporary Agency 1996 1999
Lab Manager (Microsoft Corporation Visual Basic group)
Worked for Volt temporary as a Lab tech at Microsoft to provide service to a team
and learn new processes.
Responsible for Operating System image creation and configuration.
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Installation and configuration of systems in the lab.
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Trouble shooting and repair of system hardware, software issues.
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MICROSOFT CORPORATION, Redmond, Washington 1984 1996
For this period at Microsoft I preformed many tasks from Assembler to a
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Service technician in the duplication department.
As a Duplication Systems Service Technician responsible for the
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maintenance, on the duplication equipment.
Maintenance and upgrades to the duplication servers .
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Configured and maintained the Windows NT server used for system
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operations.
EDUCATION
Renton Vocational Technical Institute 1986 1990
Electronics Technician Degree
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