Customer Service Manager

Location:

Posted:

August 18, 2010

Marithza E. Hernandez[pic]

ca 97186

(909)228-

**** *********@*********.***

Profile

Young, college student with a diverse working background. Well developed

speaking and communication skills. Assertive when it comes to decision

making, always ready to take the initiative. Works well with others, self-

motivated, very reliable, punctual, and ready to learn new things. Can

handle stressful environments and lead others when needed.

Education

Bachelor of Science, Food Science and Technology (June 2012)

California State Polytechnic University,

Pomona

Experience-

. Telemarketer- Dearden's. Call customers and make give them special

discounts on their next purchase, customer service. (Sep 2009-

Present)

. Orientation Leader -Orientation Services, Cal Poly Pomona. Help inform

incoming student about the Cal Poly Pomona's resources and assist them

in their transition to the campus. (April 2009- Sep 2009)

. Server-Silver Saddle Ranch & Club. Helped coordinate major events

(weddings, birthdays, etc.) obtained waitressing experience, Garde

Manger, opening and closing responsibilities, garnishing desserts,

translated English when needed. (April 2006- Dec 2008)

. Barista-Cal City Coffee Co. - served and made frozen drink, worked the

cash register, help with inventory. (April 2007- Sep 2008)

. Sales Floor Representative- Target -was assigned a section of the

store to maintain clean and organized (Oct 2007- Dec 2007)

. Subway- made sandwiches (June 2006- Aug 2006)

Skills-

Proficient in Spanish

MS Office: Word, Excel, Powerpoint, Outlook,

ServSafe Certified

References

Jeni Watanabe- current employer- 909-***-****

Robert Varble- former employer- 661-***-****

Cheryl Gober- former employer- 760-***-****

Frank Yen- former manager-626-***-****

Cliff Reynolds- former employer- 760-***-****