Customer Service Manager

Tracy Mullins Customer Service & Support Specialist

**** ******* ** ******** ** award winning track record of customer care excellence

Richmond, Virginia 23234 within high volume environments that include…

Home: 804-***-**** Call Centers Online Support Customer Service Desks

************@***.*** Key Skills

World Class Customer Call Center Operations

Service

Technical/User

Career Snapshot

Troubleshooting/ Problem Support

Ten years of commended

Solving

Complaint Handling

performance in key

Inventory Management

customer service and

Reports &

support roles.

Customer Order Fulfillment Documentation

Expert in customer Professional Experience

care/communications,

problem solving, THE SCOOTER STORE – Customer Field Support, 2009 to 2010

relationship building and

RICHMOND,VA.

user training and support.

RETAIL DATA Field Support Specialist/Inventory

MS Office “power user”

Mgmt, 2005 to 2009

with additional Richmond, Va.

proficiencies in assorted

VA. HERTIAGE FOODS. Customer Service Rep, 2004 to 2005

databases.

Richmond, Va.

Computer Skills

TP&D. Richmond, Va. Office Manager, 1993 to 2004

Word, Excel, Access, Provided telephone, online and face to face customer service/support

Outlook, ACT!, SQL within high volume call centers (handling an average of 95

calls/internet inquiries daily), busy retail customer support service

Mission Statement

desks.

Strive to exceed customer/

Performance Review Excerpts

employer expectations by

delivering second to none excellent communication, technical support and troubleshooting

service. Maintain customer skills…excels in working independently in a fast paced

centricity in all initiatives environment……” (2009 Performance Review, The Scooter Store.)

and interactions, always

“…Tracy exemplifies excellent customer service…consistently thinks

putting the customer first. outside the box and finds creative ways to solve customer problems…

Identifies opportunities to increase customer retention and satisfaction

through the use of up/cross selling strategies and excellent

communication skills…well organized, with the ability to multitask and

prioritize workload…documents in detail all interactions with

customers…” (2007 Performance Review, Retail Data 2007.)

“…Handles the demands of a high volume customer service desk with

ease…exemplary customer service and complaint handling skills…

dedicated and reliable…”

Education

Meadowbrook –Richmond .Va 1977

ECPI Richmond, Va.

Classes in A+ Certification, 2007

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