Customer Service Management

**** ****** **. *****, *******, *****

Phone +1-786-***-****

Email ******.*******@*****.***

CARLOS ASCANIO

objective

To work in the area of Information Technology and

to continue developing my abilities on that area.

PROFESSIONAL Experience

2004 - 2007 MOVILNET Caracas, Venezuela

Postpay Systems Administrator

Management of the Systems of Postpay Sales and

Billing.

Management of internal and external processes and

connections.

I led a Unit with three developers and analysts.

Working on Oracle 9i, SQL Plus, TOAD, PL/SQL

Developer, Unix.

2003 INTEGRAL Caracas, Venezuela

Systems Developer

Management and Maintenance of Billing Systems.

Working on Oracle 9i, TOAD, SQL Plus.

2001 - 2003 INTESA-PDVSA Caracas, Venezuela

Systems Analyst

Management and Development of Businesses

Visualization Systems.

Training on Front End Systems.

I led a Unit with two analysts.

Working on Oracle 8, SQL Plus, UML, Discoverer 4,

Unix.

Education

2010 - Current Miami Dade College Wolfson Campus,

Miami, FL

English.

2009 - Current Universidad Yacambu Barquisimeto,

Venezuela

Specialization in Systems Management.

On line mode.

1994-2001 Universidad Simon Bolivar Caracas,

Venezuela

Computer Engineer.

TECHNICAL SKILLS

Languages and Tools:

PL/SQL, Visual Basic, Oracle, Java, Html, PHP, UML.

Discoverer, OFA, WareHouse Builder, TOAD, PL/SQL

Developer, SQL Plus, Forms, Win Runer, Reflexion,

Office.

Spanish and English as Languages.

COURSES

Verizon

Customer Service Module. Caracas, Venezuela.

Enviroments Management. Santo Domingo, Dominican

Republic.

Oracle

Discoverer 4i. Caracas, Venezuela.

Oracle Financial Analyzer (OFA). Caracas,

Venezuela.

WareHouse Builder. Caracas, Venezuela.

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